Courtyard Denver Golden/Red Rocks - Front Desk Agent

Aimbridge Hospitality; Golden (CO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Courtyard Denver West in Golden, CO is seeking a Front Desk Agent to deliver outstanding guest service from check-in to checkout. You are the face of the hotel, ensuring a warm welcome, accurate reservations, and a smooth guest experience while balancing administrative tasks with a friendly, professional demeanor.

The role requires weekend availability and involves handling reservations, guest requests, and billing details, using hotel software and Microsoft Office.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, superior guest service and smooth check-ins/check-outs.
• Communicate clearly with guests and team to ensure seamless operations.
• Resolve issues quickly with proactive, friendly problem solving.
• Multitask effectively, manage reservations, payments, and room details.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High School Diploma

Tools

Hotel management software

Microsoft Office

Job description

The hotel is looking for open availability, including weekends, and the hours will be 7a-3p and 3p-11p. Does this work for you?

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across- clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Nestled near the foothills of the Rocky Mountains near Golden and Lakewood, the Courtyard Denver West hotel is just 10 miles from downtown Denver and 30 miles from Denver International Airport at Highway 6 and I-70. We are conveniently located near the RTD Light Rail Station at Red Rock Station, Denver Federal Center, Coors Brewery, Red Rocks Amphitheater, Coors Field, Mile High Stadium, Pepsi Center and Colorado Mills Mall. Our business-friendly lobby features media pods, lounge seating to enjoy a cocktail from our onsite bar or great outdoor patio. Guests can enjoy onsite dining from The Bistro - Eat. Drink. Connect. offering a variety of healthy breakfast options, Starbucks beverages and dinner service with a selection of wine and craft beers. Each of our modern guestrooms feature free WiFi; select rooms offer stellar views of the Front Range. With easy access to downtown Denver for Rockies, Broncos, Nuggets, and Avalanche games, travelers will find out what makes Courtyard Golden the best of Golden, Colorado.

Application deadline for Colorado positions: 10/2/26