Courtyard Austin South - Dual Assistant General Manager OEM

Aimbridge Hospitality LLC; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Access to high-tech amenities

Job summary

A prominent hotel management company seeks a Dual Assistant General Manager for its Austin location. The role involves overseeing guest satisfaction and efficient hotel operations across multiple departments. Candidates should have extensive experience in hotel management, a strong background in supervising teams, and be proficient in problem-solving and financial information. This position offers opportunities for professional development and requires a commitment to high guest service standards.

Qualifications

• 5+ years experience in a Rooms or F&B department at a Hotel.
• Previous supervisory experience required.
• Ability to handle stress and maintain composure.

Responsibilities

• Ensure guest satisfaction in managerial absence.
• Supervise and support various hotel departments.
• Develop associates through training programs.

Skills

Supervisory Experience

Proficiency in Windows OS

Problem Solving

Interpersonal Skills

Financial Understanding

Education

4-year college degree or equivalent experience

Job description

Courtyard Austin South - Dual Assistant General Manager OEM Address 4533 South Ih 35 Frontage Rd, Austin, TX, 78744

Job Description

The Dual Asst General Manager is responsible for ensuring guest satisfaction and the efficient operation of two hotels by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Management‑level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Exempt managers must customarily and regularly direct the work of at least three full‑time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgment more than 50 percent of the time.

QUALIFICATIONS

• At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4‑year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2‑year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high‑pressure situations and maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co‑workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly.

JOB RESPONSIBILITIES

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards and scheduling as required by hotel needs.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working.
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for the position to include Food Handlers, Alcohol Awareness, CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments and work with Department Heads to gain a good understanding of each position’s impact on hotel operations.
• Assist the General Manager as needed in revenue generation programs and participate in sales efforts, including meetings on site, greeting important clients, and supporting sales calls with the Sales Team.
• Assist in the development of managerial and hourly employees through the implementation of Corporate‑approved training programs and participate in at least bi‑weekly one‑on‑one meetings with Department Heads for personnel development.
• Assist in creating an environment where employees can empower decisions to ensure guest satisfaction; follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office and meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure training in service standards takes place in each department using the steps to effective training.
• Ensure recruiting, hiring, and training for Guest Services based on occupancy.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Maintain procedures for handling the hotel safe, including security and a monthly safe audit.
• Ensure all scheduled meetings take place on the property.

PROPERTY INFORMATION

Located just five miles from the Austin‑Bergstrom Airport, Circuit of the Americas, and Downtown Austin, the Courtyard Austin South hotel is one of the most convenient South Austin hotels. For greater productivity, our lobby provides individual media pods, free Wi‑Fi and access to the latest news, traffic and weather via an interactive GoBoard®. Our onsite Bistro offers healthy breakfast items, Starbucks, and evening cocktails with our dinner menu. Guests can relax in our modern hotel rooms with flat‑screen TVs, plush Marriott bedding, free Wi‑Fi and ergonomic workspaces. We’re a top choice among South Austin hotels for our high‑tech amenities, onsite food and beverage options and convenient location.