Courtesy Officer

Boxer Property Management Corporation; Denver (CO); On-site; USD 25,000 - 39,000; Full time

Job summary

Boxer Property Management Corporation is seeking a Courtesy Officer to maintain a safe and welcoming environment at a commercial property. You will patrol, monitor cameras, assist tenants, and respond to emergencies.

The role requires strong customer service and calm decision-making in high-pressure situations, with the ability to work independently or as part of a team. On-site position with potential certification advantages.

Qualifications

• High school diploma or equivalent required.
• Security training or certification preferred.
• First Aid and CPR certification preferred.
• Prior experience in security, customer service, or law enforcement preferred.

Responsibilities

• Conduct routine patrols of the property
• Monitor security cameras and access points
• Greet visitors and assist tenants with access or inquiries
• Respond to security incidents, alarms, and emergencies
• Escort vendors and unlock authorized areas as needed
• Document incidents, patrols, and observations
• Coordinate with property management and emergency responders

Skills

Customer service

Interpersonal skills

Security systems

Emergency procedures

Attention to detail

Written documentation

Independent worker

Team player

Education

High school diploma or equivalent

Security training or certification

First Aid and CPR certification

Experience in security or customer service

Job description

The Courtesy Officer plays an essential role in maintaining a safe, secure, and welcoming environment within a commercial office or mixed use property. Serving as a front line presence, this position supports daily operations through security monitoring, customer service, and emergency response while helping protect people, property, and the overall tenant experience.

Duties & Responsibilities

• Conduct routine patrols of the property
• Monitor security cameras and access points
• Greet visitors and assist tenants with access or inquiries
• Respond to security incidents, alarms, and emergencies
• Escort vendors and unlock authorized areas as needed
• Document incidents, patrols, and observations
• Coordinate with property management and emergency responders

Qualifications

Education & Training

• High school diploma or equivalent required
• Security training or certification preferred
• First Aid and CPR certification preferred
• Prior experience in security, customer service, or law enforcement preferred

Knowledge, Skills & Experience

• Strong customer service and interpersonal skills
• Basic knowledge of security systems and emergency procedures
• Ability to remain calm, professional, and observant in high pressure situations
• Strong attention to detail and written documentation skills
• Ability to work independently and as part of a team