Courtesy Driver PT

Luckystarcasino; Clinton, Northern (OK, KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

The Lucky Star and Feather Warrior Casinos are seeking a Courtesy Driver to escort guests to and from vehicles and provide attentive hospitality in a safety sensitive role. The position requires maintaining vehicle safety, performing pre/post-shift inspections, fueling, and participating in training.

Strong customer service, clear communication, and adherence to policies are essential. You will interact with guests, assist during events, and ensure a positive guest experience while complying

Qualifications

• Must pass pre-employment drug test.
• Must be 18 years of age and meet insurance requirements.
• Must maintain valid Oklahoma State Driver's License and Gaming License.

Responsibilities

• Escort guests to and from vehicles in a courteous, hospitable manner.
• Maintain vehicles clean and free of slip and fall hazards and ensure safe entry/exit.
• Inspect vehicle before/after shift and report any damage or safety concerns.
• Fuel vehicles following established procedures.
• Attend staff meetings and training as required.
• Provide guests with up-to-date information on facilities and events.
• Comply with laws, policies and safety codes; maintain professional radio communications.
• Report suspicious or negligent activity in or around parking area.
• Follow accident procedures in case of incidents.
• Provide STAR treatment to customers and coworkers.
• Perform other duties as assigned.

Skills

Customer service

Hospitality

Safe driving

Communication

Radio communication

Education

Oklahoma driver's license

Cheyenne and Arapaho Gaming License

Tools

Radio equipment

Job description

The Courtesy Driver is under the direct supervision of the Transportation Manager. The Courtesy Driver position is considered a Safety Sensitive Position. The Courtesy Driver is responsible for escorting guest to and from their vehicles, for visitors who request the service and to provide exceptional hospitality services in an attentive, friendly, and efficient manner.

Work Schedule

• Requires morning, afternoon, evenings and nights. Monday through Sunday to include meetings, training and special events.
• Request to be scheduled off for a specific day requires advance notification and approval.

Essential Duties and Responsibilities

• Promotes positive guest relations at all times, greets guests arriving and departing in a friendly, courteous, and positive manner, and also uses prompt personalized service, ensuring guest satisfactions.
• Promotes safety above all other tasks, including maintain vehicles so that they are clean and free of slip and fall hazards and ensuring that customers entering and exiting the vehicle are able to do so safely.
• Will conduct a routine inspection of your vehicle before and after assigned shift, reporting any damage, defects, or operational concerns. If any concerns may impact the operational safety of the vehicle, report immediately to the shift manager.
• Responsible for fueling vehicles appropriately, following established procedures.
• Will participate in Departmental staff meetings and training as required.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to provide guests with accurate, up to date information.
• Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Maintain professional communication with supervisor and coworkers, including radio contact with management, other courtesy cart drivers, etc.
• Report any suspicious or negligent activity conducted in or around parking area.
• In the event of an accident, follow the accident procedure guideline.
• Must exhibit STAR treatment to all customers and co-workers.
• Other duties as assigned.

Physical Job Requirements

• Sit continuously with some standing, and perform job functions for a full shift with lunch break.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling.
• Must have a good visual and auditory acuity, and be able to drive in adverse weather and be able to move objects up to and exceeding 25lbs. with reasonable accommodations.

Qualification Standards

• Must pass pre-employment drug test.
• Must be 18 years of age and be able to meet insurance requirements.
• Must have a valid Oklahoma State Driver's License.
• Must maintain valid Cheyenne and Arapaho Gaming License.

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.

Privacy Notice

In compliance with the Privacy Act of 1974, the following information is provided:

Solicitation of the information on this form is authorized by 25 U.S.C. 2701 et seq. The purpose of the requested information is to determine the eligibility of individuals to be granted a gaming license. The information will be used by the Tribal gaming regulatory authorities and by the National Indian Gaming Commission (NIGC) members and staff who have need for the information in the performance of their official duties. The information may be disclosed by the Tribe or the NIGC to appropriate Federal, Tribal, State, local or foreign law enforcement and regulatory agencies when relevant to civil, criminal or regulatory investigations or prosecutions or when pursuant to a requirement by a tribe or the NIGC in connection with the issuance, denial or revocation of a gaming license, or investigations of activities while associated with a tribe or a gaming operation.

Failure to consent to the disclosures indicated in this notice will result in a tribe's being unable to license you for a primary management official or key employee position.

The disclosure of your Social Security Number (SSN) is voluntary. However, failure to supply a SSN may result in errors in processing your application.

NOTICE REGARDING FALSE STATEMENTS:

A false statement on any part of this application may be grounds for denying a license or the suspension or revocation of a license. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, Section 1001).