Courtesy Clerk PT

Vallarta Supermarkets; Pasadena (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free $25,000 Basic Life and AD&D Insurance

401(k) Retirement Plan

Paid vacation

Access to legal services

Premium pay for holidays

Savings marketplace & credit union membership

Recognition programs

Job summary

Vallarta Supermarkets is looking for a Courtesy Clerk to provide excellent customer service and assist shoppers in a fast-paced environment in Pasadena, California.

The role involves bagging groceries, maintaining store cleanliness, and supporting customers efficiently. Ideal candidates will exhibit a friendly attitude, strong customer service skills, and the ability to work flexible hours.

Qualifications

• Must be legally authorized to work in the U.S.
• Must work flexible schedule: afternoons, evenings, weekends, and holidays.
• Collaborative, team-focused workplace.

Responsibilities

• Provide excellent customer service by bagging groceries and assisting customers.
• Maintain cleanliness in the store and parking lot.
• Perform custodial duties to keep facilities clean and safe.

Skills

Customer service skills

Ability to learn store product locations

Ability to work in a fast-paced environment

Friendly and courteous personality

English communication skills

Job description

About the Role

The Courtesy Clerk provides excellent customer service at the check stand by bagging groceries quickly and carefully, assisting customers with carry‑out, and helping them locate products. Courtesy Clerks also collect shopping carts, maintain cleanliness in the store and parking lot, and perform custodial duties to keep facilities safe, clean, and welcoming for customers.

What You’ll Do

• Smile and greet all customers and team members while using Vallarta’s six steps of extraordinary service.
• Model Vallarta’s Core Values: customer service, commitment, integrity, respect, humility, and teamwork.
• Bag groceries according to Vallarta’s procedures and customer requests.
• Assist customers with carry‑out service and locating products in the store.
• Perform accurate price checks as requested.
• Check and secure items at the bottom of shopping carts when trained.
• Perform 'go‑backs,' promptly returning perishable and non‑perishable items to shelves.
• Safely gather shopping carts using reflective vest and rope.
• Assist with spills, clean‑ups, restroom cleaning, sweeping, mopping, and trash removal (if trained).
• Clean store perimeters, including cart corrals, parking lot, sidewalks, and receiving dock.
• Monitor and report building maintenance needs or safety hazards.
• Keep janitorial room organized and stocked with approved supplies (if trained).
• Always maintain high housekeeping and safety standards.
• Treat coworkers and customers respectfully at all times.
• Abide by all store rules, company policies, and Employee Handbook.
• Report injuries, unsafe conditions, or misconduct to management.
• Perform additional duties as assigned.

Physical Requirements

• Stand and walk constantly (6–8+ hours/day).
• Frequently bend neck/waist, squat, twist, and reach above/below shoulders.
• Frequent use of hands for grasping, pushing, pulling, and fine manipulation.
• Lift and carry up to 25 lbs. frequently, and up to 40 lbs. occasionally (e.g., dog food bags).
• Heaviest item required to carry: 40 lbs., up to 40 feet.
• Operate manual pallet jacks safely (buddy system required for pallets).
• Work near equipment/machinery and on uneven ground.
• Exposure to dust, gas, fumes, temperature, and humidity changes.

What We’re Looking For

• Friendly, courteous personality with strong customer service skills.
• Ability to learn store product locations and support customers.
• Ability to work in a fast‑paced environment.
• Must be able to speak, read, write, and understand English.
• Must exhibit a responsible, professional, and positive attitude.
• Must be legally authorized to work in the U.S.
• Fast‑paced retail front‑end with direct customer interaction.
• Exposure to perishable products, cleaning supplies, and varying conditions.
• Collaborative, team‑focused workplace.
• Must work flexible schedule: afternoons, evenings, weekends, and holidays.

Full‑Time Team Members

• Free $25,000 Basic Life and AD&D Insurance.
• 401(k) Retirement Plan.
• Paid vacation.
• Access to legal services.
• Premium pay for holidays.
• Savings marketplace & credit union membership.
• Recognition programs (birthdays, years of service, spirit days, etc.).

At Vallarta Supermarkets, we believe our culture drives execution. If you’re enthusiastic, dependable, and passionate about helping customers, we invite you to apply today to join our team as a Courtesy Clerk.