Courtesy Clerk/Grocery Bagger

Kroger; West Jordan (UT); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger is seeking individuals in West Jordan, Utah, dedicated to creating an outstanding customer experience through exceptional service. The role involves bagging groceries at checkout, assisting customers, maintaining a clean environment, and adhering to safety regulations. Qualifications include strong customer service and communication skills, with retail experience preferred but not mandatory. Join our team to help provide a welcoming atmosphere for our customers.

Qualifications

• Strong customer service skills are crucial.
• Effective communication is necessary for assisting customers.

Responsibilities

• Bag groceries for customers, ensuring items are not damaged.
• Assist customers in loading bags into their cars.
• Clean spills and maintain store cleanliness.
• Inform customers about grocery specials and store layout.
• Reinforce safety procedures and adhere to food safety guidelines.

Skills

Customer service skills

Effective communication skills

Job description

Job Overview

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Bag groceries at checkout for customers.
• Try to bag at least five items in each bag while ensuring items are not damaged.
• Follow best practices for bagging items in reusable, plastic, and paper bags.
• Assist in removing customer's merchandise from bottom of bascart for checkout.
• Offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues and notifying store management.
• Adhere to all food safety regulations and guidelines.
• Perform preventive maintenance by inspecting equipment and notifying appropriate department or store manager of items needing repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer service skills.
• Effective communication skills.

Desired Previous Job Experience

• Retail experience preferred but not necessary.