Courtesy Clerk/Grocery Bagger

Kroger; Decatur (IL); On-site; USD 15,000 - 18,000; Full time

Job summary

Kroger in Decatur, IL is seeking a Courtesy Clerk/Grocery Bagger to provide excellent customer service, bag groceries, and help maintain a clean and safe store environment. You will assist customers at checkout, help carry bags to cars, and support teams with shelf and store maintenance.

The role emphasizes strong communication, teamwork, and the ability to handle a fast-paced environment while ensuring customers feel welcome and valued.

Qualifications

• Customer service experience preferred.
• Effective communication with customers and team members.

Responsibilities

• Bag groceries at checkout and assist with loading bags.
• Maintain safe, clean, and organized store areas.
• Assist customers with locating products and answering questions.
• Inform customers about store specials and promotions.
• Return merchandise to shelves and manage carts and areas.
• Follow safety procedures and report unsafe conditions.

Skills

Customer Service

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills

Desired Previous Job Experience

• Retail Experience is preferred but not necessary