Courtesy Clerk/Grocery Bagger

Kroger; Jonesboro (AR); On-site; USD 15,000 - 21,000; Part time

Job summary

Kroger in Jonesboro, AR is seeking a part-time Courtesy Clerk/Grocery Bagger to deliver outstanding customer service. The role involves bagging groceries, assisting customers, and maintaining a clean store environment.

Responsibilities include stocking shelves, informing customers about specials, and supporting safety and food-safety practices while helping customers load bags and navigate the store layout. Previous retail experience is a plus.

Qualifications

• Customer service and communication skills are required.
• Retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout for customers.
• Aim to bag at least five items per bag and protect contents from damage.
• Follow best practices for bagging with reusable, plastic, and paper bags.
• Assist in removing merchandise from the bottom of the bascart for checkout.
• Offer to help customers load bags into their car.
• Perform basic shelf conditioning and keep aisles tidy.
• Inform customers of grocery specials and promotions.
• Return merchandise to store shelves as needed.
• Collect and return bascarts to designated areas.
• Clean spills and pick up trash inside store and in the parking lot.
• Clean all areas inside and outside the store.
• Handle and stock seasonal merchandise.
• Know the store layout to locate products and perform price checks for cashiers.
• Support safety programs by following procedures and reporting hazards.
• Adhere to food safety regulations and guidelines.
• Inspect equipment and report repairs.
• Create a welcoming environment and answer questions about products.
• Follow all local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflicts in a calm and respectful manner.
• Demonstrate honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.

Skills

Customer service

Effective communication

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills

Desired Previous Job Experience

• Retail Experience is preferred but not necessary