Courtesy Clerk/Grocery Bagger

Kroger; Portsmouth (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Company is seeking a friendly Courtesy Clerk/Grocery Bagger to deliver outstanding service at our Portsmouth, VA store. You will bag groceries, assist customers, stock shelves, and keep aisles clean, safe, and welcoming.

Responsibilities include reinforcing store safety, providing product information, handling cash register assistance, and helping customers load bags into their car when needed. Prior retail experience is helpful but not required.

Qualifications

• Customer Service skills.
• Effective communication skills.

Responsibilities

• Courtesy Clerk/Grocery Bagger bags groceries at checkout.
• Assist in removing items from bottom of bascart for checkout.
• Offer to help customers with loading bags into their car.
• Perform basic shelf conditioning and inform customers of specials.
• Return merchandise to shelves and gather bascarts.
• Clean spills and pick up trash inside store and parking lot.
• Understand store layout, locate products, and conduct price checks.
• Adhere to safety procedures and report unsafe conditions.
• Adhere to food safety regulations and guidelines.
• Inspect equipment and report needed repairs.
• Create welcoming environment and answer questions about products.

Skills

Customer Service

Communication

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Essential Job Functions:

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills

Desired Previous Job Experience

Retail Experience is preferred but not unnecessary