Courtesy Clerk/Grocery Bagger

Kroger; Cottonwood (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

Kroger in Cottonwood, AZ is seeking a Courtesy Clerk/Grocery Bagger to create an outstanding customer experience by providing friendly, efficient service at the checkout and bagging groceries carefully.

You will assist customers, maintain a safe, clean store environment, and follow company policies and food safety guidelines while helping shop with a smile.

The role emphasizes honesty, integrity, respect and customer-focused service.

Qualifications

• Customer service skills required.
• Effective communication with customers and teammates.

Responsibilities

• Bag groceries at checkout and assist with loading items into customers' vehicles as needed.
• Inform customers of grocery specials and promotions.
• Return merchandise to store shelves and maintain stock accuracy.
• Gather bascarts and return them to designated areas; keep aisles clear.
• Adhere to safety procedures and report unsafe conditions to management.

Skills

Customer Service skills

Effective communication skills

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Essential Job Functions:

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills

Desired Previous Job Experience

Retail Experience is preferred but not unnecessary