Courtesy Clerk/Grocery Bagger

Kroger; Mission Viejo (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Mission Viejo, CA is looking for a Courtesy Clerk/Grocery Bagger to provide outstanding service at the checkout and maintain a safe, clean store environment. You will bag groceries, assist with loading bags into vehicles, and help keep shelves stocked and organized throughout the store.

The role requires strong communication, a friendly attitude, and the ability to follow safety procedures. Retail experience is helpful but not required, and you will work in a fast-paced team setting.

Qualifications

• Customer Service skills
• Effective communication skills
• Retail experience preferred but not required

Responsibilities

• Bag groceries at checkout for customers
• Assist in removing merchandise from bottom of bascart for checkout
• Offer to help customers load bags into their car
• Perform basic shelf conditioning and stock management
• Inform customers of grocery specials and price checks
• Return merchandise to shelves and gather bascarts
• Maintain store and parking lot cleanliness and safety procedures
• Adhere to local, state and federal laws and company guidelines

Skills

Customer Service skills

Effective communication skills

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Essential Job Functions:

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills

Desired Previous Job Experience

Retail Experience is preferred but not unnecessary