Courtesy Clerk

Harmons Grocery; Draper (UT); Hybrid; USD 12,000 - 21,000; Part time

Job summary

Harmons Grocery in Draper, UT is seeking a part-time associate to provide exceptional customer service at the front end. You will bag groceries, assist customers with ice and rock salt, and help load groceries into their vehicles.

Additional duties include cleaning check stands, performing custodial tasks, and handling go-backs. Weekend and evening availability through 11 PM is required to support store operations.

Qualifications

• Basic math skills are required.
• Understanding of proper bagging technique is needed.
• Must enjoy working with and handling grocery products.
• Strong passion for customer service.
• Able to interpret policies and procedures.
• Excellent organization and planning skills.
• Solid communication skills with diverse groups.
• Must be able to work weekends, evenings, and holidays.

Responsibilities

• Follows store policies and procedures.
• Ensures bags are packed efficiently per customer needs.
• Keeps check stands clean and stocked with bags.
• Keeps store clean to company standards.
• Delivers excellent customer service to all customers.
• Performs custodial duties, cleans restrooms, spills, and shelves.
• Handles go-backs for the front end.
• Assists customers to load groceries into their vehicles.
• Retrieves and returns carts.
• Assists with ice, rock salt, and propane.
• Gathers carts from outside and brings them in.
• Completes tasks efficiently and on time.
• Sets a professional, positive example for others.
• Contributes to the overall success of the store.

Skills

Basic math

Bagging technique

Customer service

Communication

Organization

Policy interpretation

Team player

Weekend/evening availability

Job description

$14.00 - $14.42 PER HOUR

PART TIME EVENINGS UNTIL 11PM

GENERAL PURPOSE:

The purpose of this position is to provide exceptional customer service to all Harmons' customers. This person will be bagging groceries, assisting customers with ice and rock salt, assisting customers out to their vehicles and loading their groceries into their cars, handling "go backs" for the front end, performing basic custodial duties, and cleaning check stands.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures customers' groceries are bagged as efficiently as possible and according to each customer's individual needs
• Responsible for cleaning check stands and stocking them with paper, plastic, and reusable bags
• Ensures the store is cleaned daily and meets the company standards for appearance
• Delivers excellent customer service to all customers
• Performs general custodial duties throughout the store including cleaning restrooms, spills, shelves, displays, and employee areas
• Handles "go backs" for the front end
• Assist customers out of the store and loads groceries into the customers vehicles
• Retrieves carts from outside
• Assists customers with ice, rock salt, and propane
• Gathers carts from outside and bring them into the store
• Completes assigned tasks efficiently and in a timely manner
• Sets a professional and positive example to others
• Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

Any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Basic math skills
• Understanding of proper bagging technique
• Must enjoy working with and handling grocery products
• Should have a passion for customer service
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with and diverse groups of people
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, slippery, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 40 pounds from location to location.