Court Specialist II: Docket & Customer Service Pro

City of Dallas; Dallas (TX); Sur place; USD 29 000 - 30 000; Plein temps

Résumé du poste

The City of Dallas is seeking a Court Specialist II to provide specialized customer service for misdemeanor tickets and citations. This experienced role supports jury and case file management and performs related court tasks.

Essential duties include handling payments, answering inquiries, scheduling court dates, and processing bonds and payment plans, with emphasis on accuracy and compliance. Bilingual skills are a plus.

Qualifications

• Knowledge of customer service principles and court support activities.
• Knowledge of court citations and warrants.
• Knowledge of cashiering and money handling.
• Ability to operate office equipment and computers.
• Ability to record transactions and maintain records.
• Ability to follow instructions and apply procedures.
• Effective verbal and written communication.
• Accurate data entry.
• Ability to file alphabetically and numerically.
• Ability to establish and maintain relationships.

Responsabilités

• Receive payments for tickets and citations; enter data; provide receipts.
• Answer citizen questions in person or by phone; manage case files and dockets.
• Set court dates; provide calendar details; assist with jury management.
• Set up payment plans; calculate amounts; validate bonds.
• Prepare forms for work release arrangements.
• Audit and process documents; ensure accuracy in filing and spreadsheets.
• Process and verify security bonds; prepare final documents for judge.
• Refer controversial inquiries to supervisors.
• Perform other duties as assigned.

Connaissances

Customer service

Court procedures

Cash handling

Data entry

Communication skills

Bilingual English/Spanish (nice)

Formation

High school diploma or GED

Description du poste

The City of Dallas is seeking a Court Specialist II to provide specialized customer service for misdemeanor tickets and citations. This experienced role supports jury and case file management and performs related court tasks.

Essential duties include handling payments, answering inquiries, scheduling court dates, and processing bonds and payment plans, with emphasis on accuracy and compliance. Bilingual skills are a plus.