Court Services Specialist II: Citizen Support & Docketing

City of Dallas; Chest Township (PA); On-site; USD 30,000 - 32,000; Full time

Job summary

City of Dallas in Pennsylvania seeks a Court Specialist II to provide specialized customer service for misdemeanor tickets and citations. The role handles payments, calendars, jury preparation, and document processing.

You will assist with warrants, set up payment plans, manage case files, and ensure accuracy of dockets and records. Bilingual in English/Spanish a plus; HS diploma required; two years' cashiering or public contact experience.

Qualifications

• High school diploma or GED required.
• Experience in cashiering, collections and/or customer service with heavy phone/public contact and data entry.

Responsibilities

• Receive payments, enter data, make change, and provide receipts while reviewing warrants.
• Answer citizen questions in person or by phone about procedures, tickets, fines, payment plans and options; manage case files and dockets.
• Set court dates for trials, access calendar, provide documents with date/time/courtroom, assist jury management.
• Set up payment plans for those unable to pay; calculate amounts due and inform citizens.
• Prepare forms to establish work release arrangements for fines in lieu of labor.
• Review dockets and audits for accuracy; process documents and filing procedures.
• Process and validate security bonds; verify information and prepare final documents for judge.
• Refer controversial inquiries to supervisors.
• Perform other duties as assigned.

Skills

Customer service

Cashiering

Data entry

Record keeping

Communication skills

Office equipment operation

Court procedures understanding

Education

High school diploma or GED

Job description

City of Dallas in Pennsylvania seeks a Court Specialist II to provide specialized customer service for misdemeanor tickets and citations. The role handles payments, calendars, jury preparation, and document processing.

You will assist with warrants, set up payment plans, manage case files, and ensure accuracy of dockets and records. Bilingual in English/Spanish a plus; HS diploma required; two years' cashiering or public contact experience.