Court Services Specialist II: Citizen & Court Support

City of Dallas; Dallas (TX); Presencial; USD 29 000 - 32 000; Tempo integral

Resumo da oferta

City of Dallas is seeking a Court Specialist II to provide specialized customer service for misdemeanor tickets and citations. You will perform court-related tasks, assist with jury and case file management, and support daily operations in the municipal court.

Successful candidates have at least a high school diploma or GED, two years of cashiering/collections or customer service experience, and strong data entry skills.

Qualificações

• High school diploma or GED required.
• At least two years of cashiering, collections, or customer service with heavy public contact.
• Knowledge of cashiering and money handling.
• Excellent written and verbal communication; ability to enter data accurately.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Receive payments from citizens for tickets and citations; enter information into computer system; provide receipts; review warrants.
• Answer questions from citizens in person and by phone regarding procedures, tickets, fines, payment plans, and options; manage case files and court dockets; communicate with officers.
• Set court dates for trials; access court calendar; provide documents listing date/time; participate in jury management and preparation.
• Set up payment plans for those unable to pay; calculate amounts due and inform on payment schedule; validate bonds.
• Prepare forms to set up work release arrangements for individuals to provide labor in exchange for fines.
• Review dockets and work with staff to ensure accuracy; audit files and tickets; maintain filing procedures.
• Process and validate security bonds; verify information; witness signatures; prepare final documents for court submission.
• Refer controversial inquiries to supervisors.
• Perform any other work as needed.

Conhecimentos

Customer service

Cashiering

Data entry

Bilingual English/Spanish

Court procedures

Formação académica

High school diploma or GED

Descrição da oferta de emprego

City of Dallas is seeking a Court Specialist II to provide specialized customer service for misdemeanor tickets and citations. You will perform court-related tasks, assist with jury and case file management, and support daily operations in the municipal court.

Successful candidates have at least a high school diploma or GED, two years of cashiering/collections or customer service experience, and strong data entry skills.