Court Operations Lead - Scheduling, Compliance, Data

City of Amarillo; United States; On-site; USD 48,000 - 59,000; Full time

Job summary

City of Amarillo seeks an Operations Manager to lead daily court activities, supervise staff, and oversee scheduling, compliance, and collections. You will coordinate with the Director of Court Services and act as a backup to multiple departments within the Clerk's Office.

The role requires a bachelor’s in business or related field, supervisory experience, and relevant court certifications. Exempt, full-time position with city benefits and a strong focus on process optimization.

Qualifications

• Bachelor's degree in business administration or related field.
• Minimum of two years supervisory experience or a Texas Municipal Court Clerk I Certification with five years court experience and two years supervisory experience.
• Texas Municipal Court Clerk II Certification required within four years of hire.
• Valid Texas Driver's License required.

Responsibilities

• Manage daily court activities and resolve operational problems as they arise.
• Prioritize projects and work activities and monitor for compliance.
• Evaluate work product of court staff for timeliness, accuracy, and completeness.
• Maintain setup for automated court scheduling system, including text messaging and case management processes.
• Work with software vendors to ensure court needs are met and troubleshoot PC/software issues.
• Prepare staff schedules and assign duties, covering vacancies as needed.
• Oversee the Court Compliance Collections department.
• Troubleshoot and respond to citizen and staff inquiries.
• Participate in weekend arraignment team on rotating schedule including some holidays.
• Hire, coach, evaluate, and train court staff; manage disciplinary actions as needed.
• Represent the department on city committees.

Skills

Strategic planning

Resource allocation

Leadership

Customer service principles

MS Office

Education

Bachelor's degree in business administration

Texas Municipal Court Clerk II Certification (required within four years of hire)

Job description

City of Amarillo seeks an Operations Manager to lead daily court activities, supervise staff, and oversee scheduling, compliance, and collections. You will coordinate with the Director of Court Services and act as a backup to multiple departments within the Clerk's Office.

The role requires a bachelor’s in business or related field, supervisory experience, and relevant court certifications. Exempt, full-time position with city benefits and a strong focus on process optimization.