Court Operations Lead Specialist

City of Dallas; Dallas (TX); Presencial; USD 31 000 - 34 000; Tempo integral

Resumo da oferta

The City of Dallas is seeking a Senior Court Specialist to provide leadworker support to lower level Court Specialists and perform complex clerical duties. You will monitor cases, warrants, and documents while ensuring top-notch customer service and accurate data management.

Responsibilities include supervising staff, analyzing activity reports, handling cash processes, responding to open records requests, and coordinating court-related notices.

Qualificações

• High school diploma or GED is required.
• Four years of experience in cashiering, collections and/or customer service with heavy phone/public contact.
• Experience includes data entry, analyzing accounts and resolving complaints.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Lead worker oversight of subordinate court support personnel; review work and performance.
• Monitor activity reports and cash handling processes; advise supervisor.
• Prepare responses for open records requests and coordinate hearing notices.
• Assist clerks and court specialists with Community Service or Work Release activities.
• Manage leave requests and staffing coverage; support customers and participants at windows.

Conhecimentos

Customer service

Court procedures

Data entry

Cash handling

Communication

Formação académica

High school diploma or GED

Descrição da oferta de emprego

The City of Dallas is seeking a Senior Court Specialist to provide leadworker support to lower level Court Specialists and perform complex clerical duties. You will monitor cases, warrants, and documents while ensuring top-notch customer service and accurate data management.

Responsibilities include supervising staff, analyzing activity reports, handling cash processes, responding to open records requests, and coordinating court-related notices.