Court Operations Lead

Jobtailor; Phoenix (AZ); On-site; USD 29,962 - 50,282; Full time

Benefits offered by this job

Hybrid schedule

Tuition reimbursement

Excellent benefits

Arizona State Retirement System

Paid vacation and sick time

On-site Kids Club

Job summary

Maricopa County is seeking a Court Operations Lead in the Clerk of the Superior Court department. You will provide direction to staff, assist supervisors with administrative duties, and ensure access to the judicial system and public records. A hybrid schedule is possible after training.

The role emphasizes customer service, leadership, and collaboration to support the justice system and general public. Overtime eligibility is noted, with pay range discussed during hiring.

Qualifications

• At least 3 years experience with customer service and clerical/administrative work or 2 years as Justice System Clerk or higher.
• Equivalent combination of education and experience may substitute for minimum qualifications.

Responsibilities

• Lead direction to COSC staff by distributing and assigning incoming work.
• De-escalate tense interactions calmly and professionally.
• Conduct quality assurance audits and track status with reports.

Skills

Customer service

Leadership

Supervision

Communication

Education

High school diploma or GED

Job description

Pay Range

Anticipated Hiring Range: $21.75 - $29.13 hourly

Full Pay Range: $21.75 - $36.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. A higher wage would be offered only based on legal experience (e.g. with a law firm). Additional questions regarding pay can be discussed with HR during the hiring process if you are offered a position.

This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Clerk of the Superior Court

About the Position

Are you a natural-born leader with excellent customer service skills? Then consider applying to our Court Operations Lead position!

As the Court Operations Lead, you will provide direction to the Clerk of the Superior Court (COSC) staff and assist supervisors and management with the completion of administrative duties, training, and research. You will also provide the public, legal community, courts, county, and other governmental agencies access to the judicial system and related public records, to allow them to pursue legal processes and/or obtain and maintain legal and financial records and information.

This position has the opportunity for a flex/hybrid schedule after training is completed successfully.

About Us

Join a team on a mission to provide fair and equitable access to justice. Clerk of the Superior Court is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community.

Every member plays a vital role in providing services for the justice system, the legal community, and the general public.

COSC adopted Factors for Success to provide transparent guidance for sustainability, strategic initiative achievement, positive learning culture, and inclusivity by linking foundational skills and value-based behaviors. The four Factors for Success and related competencies are:

• Thought: Have and use the appropriate knowledge (Business Acumen, Customer Focus, Strategic Mindset)
• Results: Take initiative and be accountable for results (Takes Initiative, Ensures Accountability, Results Focused)
• People: Effectively communicate and interact with others (Influential, Develops/Others Teamwork, Collaborative)
• Self: Recognize and reflect on oneself and one's behavior (Authentic, Aware, Flexible)

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
• Learn more at Work With Us | Maricopa County, AZ

We Require

• Three years' experience with at least one year of customer service and two years of clerical/administrative experience OR
• Two years at the Clerk of the Superior Court as a Justice System Clerk or higher
• High school diploma or GED
• An equivalent combination of post‑secondary education and/or experience may substitute for the minimum qualifications on a year‑for‑year basis

Job Contributions

• Provides lead direction to staff by distributing and assigning incoming work
• Proactively manages and de‑escalates tense or challenging interactions by remaining calm, composed, and professional at all times.
• Performs quality assurance inventory audits to ensure the highest quality standards and maintains statistical data for status reports; reviews and interprets court orders and initiates necessary action; updates the inventory of sensitive items; ensures compliance with judicial orders
• Prepares and delivers training to staff members or other members of the Clerk of the Superior Court
• Conducts research to determine eligibility of materials for release and/or disposal; performs complex research and responds to inquiries from internal and external customers; provides customer service telephonically, in person, and by email
• Identifies and notifies appropriate parties and agencies of pending appeals; prepares and transmits the record on appealVerifies reports for accuracy of information and makes necessary corrections as required
• Monitors phone reports to ensure appropriate staffing coverage
• Ensures all documents are filed expediently and accurately and docketed in accordance with established procedures. Monitors systems to ensure there are no technical issues with document transmissions. Reports issues to and works with IT to resolve concerns
• Prepares statistical team reports which include assisting staff with goal setting for Clerk of Court standards
• Manages a variety of internal team in-boxes and folders containing questions, requests, and ensures compliance with court orders. In addition to in-box folders and queues, various emails from internal/external sources for processing and document corrections.
• Completes daily deposits and cash drawer counts and has a familiarity with minimum accounting standards (MAS). Dependent on division assignment
• Supports and exemplifies the COSC Factors for Success - Thought, Results, People, Self
• Acts on behalf of supervisor in his/her absence

Working Conditions

• Work is primarily performed in an office setting that consists of a high-volume and fast-paced environment
• Requires travel to and from job‑related locations during a scheduled workday, subject to County policies regarding use of County vehicles and/or private vehicles used on County business
• Requires long periods of sitting while completing computer activities
• Ability to lift boxes or other items up to 20 pounds and carry, push, or pull from one courthouse to another

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre‑employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety‑sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

Apply Now!