Court Operations Associate, Hennepin County, Brookdale Criminal Division

Minnesota Judicial Branch; Minneapolis (MN); On-site; USD 27,000 - 38,000; Full time

Job summary

The Brookdale Criminal Division of Hennepin County District Court is seeking a Court Operations Associate focused on customer service and teamwork to support a broad range of court customers and justice partners.

Roles involve coordinating with judicial staff, processing filings, and handling front-counter tasks, with occasional remote hearing support. Primary duties occur in-office at the Brookdale location in Brooklyn Center, MN.

Qualifications

• High school diploma and one year of relevant job experience or equivalent education and experience.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to work in a high-volume environment.

Responsibilities

• Assist and communicate with judges, court customers and partners in a professional manner in person, over the phone or electronically.
• Coordinate with team members to ensure daily work assignments and case processing are accurate.
• Collaborate with judicial officers, court reporters, prosecutors and defense attorneys as needed.
• Review and process court filings for timeliness and compliance.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma

Job description

The Brookdale Criminal Division of Hennepin County District Court is seeking a customer service focused, team-oriented Court Operations Associate to contribute to our mission of providing justice to the public. The Brookdale team fosters an inclusive, dynamic work environment and promotes equity for all court staff and court customers.

Court Operations Associates work individually and in teams to support a wide variety of court customers and justice partners, including community members, judges, law enforcement officials, and attorneys. This role requires excellent communication skills, strong attention to detail, and technological skills to match our high-performance environment. The ability to practice independent judgment along with utilizing resources and team support is also crucial to success. Court Operations Associates rotate assignments daily, so each day brings new experiences and opportunities!

The Brookdale Courthouse handles solely misdemeanor criminal and traffic cases for the communities of Brooklyn Center, Brooklyn Park, Champlin, Corcoran, Crystal, Dayton, Golden Valley, Greenfield, Hanover, Maple Grove, New Hope, Osseo, Robbinsdale, Rockford, Rogers, and St. Anthony.

Example of Duties

All Court Operations Associates are expected to do the following in all assignments:

• Assist and communicate with judicial partners and court customers in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met in-person, over the phone, or through electronic means.
• Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately.
• Collaborate with Judicial Officers, Court Reporters, Prosecutors, Defense Attorneys, Probation Officers, and Law Enforcement.
• Review and process court filings for timeliness, statutory compliance, and proper document security as required by local and court-wide policies and procedures.

Duties by Assignment

Front Counter

• Check in court customers for court.
• Process payments (cash, credit card, and check) for fines, bail, etc.
• Schedule Hearing Officer appointments for citations.

Administrative Tasks

• Manage remote hearings held via Zoom. This includes tasks such as admitting court customers to the meeting, monitoring the chat, managing breakout rooms, and directing the order of cases called.

Lobby

• Perform high-level case processing and data entry, including scheduling hearings.
• Prepare documents for court customers.
• Assist court customers with same-day applications for a public defender.
• Troubleshoot technology issues with public kiosks with court customers when needed.

Courtroom Clerking

• Accurately update calendars and records for high-volume, fast-paced courtrooms.
• Manage courtroom audio technology.
• Administer Oaths and swear in court customers.

Typical Qualifications

Minimum Qualifications

• High school diploma and one (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year
  • Examples of relevant job experience: customer service, administrative work, office, and clerical work

Preferred Qualifications

• Two years of customer service and/or administrative experience
• Experience in a legal setting such as a courtroom clerk or paralegal
• Experience with electronic document applications, workflow queues, and web-based video audio platforms
• Detail-oriented with the ability to continuously learn and retain new material, concepts, and ongoing procedural changes
• Well-organized and analytical

Minimum Knowledge, Skills and Abilities

• Ability to prioritize assignments, work well under pressure in a high-volume, fast-paced environment, and adapt to change
• Ability to communicate effectively in writing and verbally
• Proficient in Microsoft Office Suite and ability to learn other job-related software
• Ability to process financial transactions accurately with an eye for detail
• Excellent customer service and interpersonal skills including patience, cultural sensitivity, and the ability to de-escalate difficult customer interactions
• Dedication to an inclusive, multicultural environment that values collaborating and learning from one another as a team

Supplemental Information

Logistics

The Brookdale team is located inBrooklyn Center, Minnesota at 6125 Shingle Creek Pkwy, Suite 200 (first floor.) The courthouse has free parking available and is located near major freeways making for a convenient commute. This is a primarily in office position with limited remote work opportunities. The core hours for these positions are 8:00 am - 4:30pm, Monday - Friday, but may vary depending on the assignment and operational needs of the division.

Salary Range

The expected starting salary for external candidates is at least $23.50 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.