Course Advisor (Maternity Cover)

First Intuition; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Course Advisor for a 12-month maternity cover. This remote role involves providing exceptional customer service and guiding prospective students in selecting the right courses. You will engage with students through various channels, ensuring they receive the best advice aligned with the company's values. The position offers flexibility and the opportunity to develop trusted advisor relationships using proven sales techniques. Join a supportive team that values training and development, and enjoy a range of benefits including competitive annual leave and private medical insurance.

Benefits

25 days annual leave plus bank holidays

Hybrid working with equipment provided

Flexible working and family-friendly policies

Employee Assistance Programme

Competitive pension

Private Medical Insurance

Training and development opportunities

Long-term career prospects

Employee discounts and perks

Qualifications

• Experience in providing customer service and sales support.
• Strong communication skills to assist prospective students.

Responsibilities

• Provide excellent customer service and course advice to students.
• Handle enquiries via phone, chat, and email promptly.

Skills

Customer Service

Communication Skills

Sales Techniques

CRM Management

Education

High School Diploma

Bachelor's Degree

Tools

CRM Software

MyAAT

Job description

Job Title: Course Advisor (Maternity Cover)

Role Type: Remote role

This role is a 12-month maternity cover.

Job Summary

The Course Advisor is responsible for providing advice to potential students of First Intuition, ensuring excellent customer care by guiding students to choose the right course for them.

This includes:

1. Answering incoming calls and live chats
2. Making outbound calls to prospects
3. Responding to emails and new enquiries

Major Internal Relationships

The Course Advice department is central to the successful sales of First Intuition’s distance learning courses and products. Team members are often the first point of contact for prospective students. Maintaining strong internal relationships is key, especially with:

• Operations team – to resolve booking issues
• Tutor team – to communicate exam results and progression opportunities

Responsibilities

• Providing excellent customer service aligned with First Intuition’s values
• Offering high-quality course advice to current and prospective students
• Handling enquiries via phone, live chat, social media, email, and enquiry forms promptly
• Making outbound calls to prospective students
• Assisting prospects in selecting suitable courses using questioning and Sandler techniques
• Following up on potential leads using First Intuition’s follow-up process
• Developing Trusted Advisor relationships with students using Sandler techniques
• Logging all enquiries on our CRM and tagging accordingly
• Managing sales admin tasks such as logging mock and demo bookings
• Exporting exam results from MyAAT and coordinating with tutors for next steps
• Undertaking additional administrative duties as needed

Flexibility is essential, and the post holder may be asked to perform other duties as required.

Benefits

• 25 days annual leave plus bank holidays
• Hybrid working with equipment provided
• Flexible working and family-friendly policies
• Employee Assistance Programme with 24-hour confidential support
• Competitive pension
• Private Medical Insurance
• Training and development opportunities
• Long-term career prospects
• Employee discounts and perks

We are committed to safeguarding and protecting vulnerable groups and will require successful candidates to complete a DBS check. This role is exempt from the Rehabilitation of Offenders Act 1974.

As a disability confident employer, we promote an inclusive recruitment process. We welcome applications from all qualified candidates and guarantee an interview to disabled applicants meeting the minimum criteria. Reasonable adjustments during the interview process can be requested.