Operations Representative - Midwest

LineLeap; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing the nightlife experience! As a Launch Representative, you'll play a vital role in ensuring customer satisfaction while traveling extensively to engage with venues. This dynamic position offers a mix of responsibilities, from supporting customer inquiries to launching new partnerships. If you're adaptable, enjoy problem-solving, and are excited about working in a fast-paced environment, this is the perfect opportunity for you! Embrace the chance to grow with an innovative team and make a real impact in the nightlife industry.

Benefits

Competitive Stock Options

401K Plan

Unlimited PTO

Medical Insurance

Dental Insurance

Vision Insurance

Short-term/Long-term Disability Insurance

Life Insurance

Qualifications

• Self-motivated, empathetic, and resourceful team player.
• Ability to handle customer issues quickly and professionally.

Responsibilities

• Support Customer Experience team to resolve issues promptly.
• Educate bars on best practices for using LineLeap platforms.
• Attend launches and events to engage with venues and customers.

Skills

Customer Service

Problem Solving

Communication

Data Entry

Research

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

LineLeap is obsessed with perfecting the nightlife experience. The perfect night is hassle free. It's effortlessly convenient. It's fun, faster. That's why we spend every day designing products to create an amazing experience for both nightlife customers and venue owners.

The LineLeap platform allows convenient access to purchase LineSkip passes, Cover, Event Tickets, and Drinks right from your phone. You can even access exclusive deals from your favorite bars, clubs, and nightlife venues. We partner with the best bars across the US, to create a streamlined experience, embedded with education and trust throughout the customer journey.

The LineLeap venue platform empowers venue owners & managers to provide a better customer experience and improve marketing efforts, all while creating new revenue streams.

About You

You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.

About The Role

The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month (schedule is not normal M-F and involves 75% travel) and spending the remaining time working as a part of the Customer Experience team to assist our customers and venues for on-call rotations in the evening. You will be supporting various initiatives across Operations such as research, data entry and analysis, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. There’s no task too small nor too big for you to take on. You want to work with an early stage company and understand the effort that goes into that. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person! Sound like you?

What You’ll Do

• Support the Customer Experience team on an ongoing basis to ensure our consumers and venue partners issues and questions are tended to quickly, thoroughly and professionally
• Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
• Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
• Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
• Coach new launch representatives as the team continues to grow
• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

The Other Requirements

• Travel is expected up to 75% of the time
• This is a remote-first position with an atypical schedule, weekend work is required
• Schedule will rotate to ensure continuity of launch travel
• Preferred States (Remote): IL, MN, MI
• Must have valid U.S. driver's license and be willing to drive long distances
• Base salary of $50,000 - $60,000 per year, depending on experience
• Competitive stock option package, depending on experience
• 401K plan
• Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
• Unlimited PTO
• Remote work environment
  • Role is remote, but travel is required
  • For reference, we are based in New York City, Operations team is fully remote

You Do You

• LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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