Courier Team Leader

shusa; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO & Holidays

Free lab services

Work-life balance

Job summary

Sonic Healthcare USA in Knoxville, TN is seeking a full-time Courier / Logistics Team Lead to oversee courier operations, plan routes, and ensure safe transport of time-sensitive specimens. The role emphasizes reliability, strong customer service, and collaboration with a healthcare team.

Shift flexibility may be required to meet business needs. The position offers medical/dental/vision benefits, a competitive retirement plan, and paid time off.

Qualifications

• High School Diploma or equivalent
• Valid driver's license and an excellent driving record for the past three years
• Ability to operate a vehicle in all weather and traffic conditions
• Ability to work in a fast-paced environment under time constraints and without close supervision
• Physical capability of light to medium lifting (up to 50 lbs)

Responsibilities

• Plan and schedule work for couriers ensuring sufficient coverage of routes.
• Cover routes as needed including logistics department's on-call weekend schedule to direct and execute logistical services.
• Ensure routine inspection of vehicles to make sure that they are in safe and proper operating condition; schedule maintenance and repairs for vehicles.
• Educate employees in the safe and proper operation of vehicles, transportation, and record keeping of time sensitive specimens.
• Monitor courier performance and provide follow-up instructions.
• Monitors and recommends discipline of couriers using established policies and procedures to assist management in reaching productivity goals.
• Communicates with clients to schedule appropriate services, obtain patient information, and give specimen status using interpersonal communication and organizational skills to assure excellent customer services.
• Routinely monitors AEL's inventory and client supply fulfillment systems and processes.
• Maintains positive professional relationships with all clients and employees of AEL.
• Perform IT related functions as needed.
• Perform a vital part of the patient care process by making sure that reports, records, supplies, and medical specimens are successfully transported between the laboratory and healthcare provider locations.
• Ensure proper specimen handling, transport, and safe operation of a motor vehicle - rain or shine!
• Interact with a variety of clients and commit to customer-focused service.
• Champion safety, compliance, and quality control.

Skills

Driving

Time management

Customer service

Education

High School Diploma or equivalent

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

Location: Knoxville, TN

Days: Monday - Friday

Weekend and afternoon coverage as needed based on business needs

Hours: 8:00 am - 5:00 pm

Full-time: Benefits Eligible

You are the definition of reliable. You enjoy interacting with people, feel comfortable behind the wheel, and always signal before you turn. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

This opportunity is full-time during first/second shift depending on business needs.

The team lead coordinates, and participates in activities of the Courier Services.

Oversee the transportation of time sensitive specimens and supplies between hospitals, medical centers, physician practices, buildings, and remote areas as necessary according to established guidelines. Operate vehicles when necessary. Schedule operations and coordinate the maintenance of vehicles.

Principal Accountabilities / Responsibilities

• Plan and schedule work for couriers ensuring sufficient coverage of routes.
• Cover routes as needed including logistics department's "on-call" weekend schedule to direct and execute logistical services.
• Ensure routine inspection of vehicles to make sure that they are in safe and proper operating condition; schedule maintenance and repairs for vehicles.
• Educate employees in the safe and proper operation of vehicles, transportation, and record keeping of time sensitive specimens.
• Monitor courier performance and provide follow-up instructions.
• Monitors and recommends discipline of couriers using established policies and procedures to assist management in reaching productivity goals.
• Communicates with clients to schedule appropriate services, obtain patient information, and give specimen status using interpersonal communication and organizational skills to assure excellent customer services.
• Routinely monitors AEL's inventory and client supply fulfillment systems and processes.
• Maintains positive professional relationships with all clients and employees of AEL.
• Perform IT related functions as needed.

In this role, you will:

• Perform a vital part of the patient care process by making sure that reports, records, supplies, and medical specimens are successfully transported between the laboratory and healthcare provider locations.
• Ensure proper specimen handling, transport, and safe operation of a motor vehicle - rain or shine!
• Interact with a variety of clients and commit to customer-focused service.
• Champion safety, compliance, and quality control.

All you need is:

• High School Diploma or equivalent.
• A valid driver's license and an excellent driving record for the past three years.
• Confidence operating a vehicle in all weather and traffic conditions and navigating routine hazards of the road.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.
• Physical capability of light to medium lifting (up to 50lbs).

Bonus points if you've got:

• 2+ years of experience operating conventional vehicles for business purposes. This includes cars, trucks, and/or vans.
• Knowledge of medical terminology.

We'll give you:

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging - we are a community!

We also want you to know:

This role will have incidental exposure to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and expected to abide by all applicable privacy, confidentiality and security standards.

Scheduled Weekly Hours:

40

Job Category:

Courier / Logistics

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.