Courier Service Coordinator (Full Time, Days)

St. Luke's University Health Network; Town of Bethlehem (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Courier Service Supervisor to oversee daily operations of the Network's Courier and Shuttle Service. You will manage staff, schedules, and performance, ensuring timely deliveries and adherence to safety standards.

The role requires leadership experience in logistics, familiarity with courier software, and knowledge of DOT regulations. This position is based in the Bethlehem area and supports hospital operations.

Qualifications

• Associates degree in business administration.
• 5–7 years of courier logistics/fleet management experience.
• Leadership, conflict management and team-building experience.
• Knowledge of regulatory DOT guidelines.
• Thorough knowledge of courier software.
• Proficiency with Microsoft Word, Excel and Access.

Responsibilities

• Supervises and directs the Courier staff and runs the daily operation of the Network and Shuttle Service.
• Ensures compliance with hospital policies, quality assurance, infection control, and safety standards.
• Manages budget and schedules staff, routine and emergency deliveries.
• Maintains Courier Software reports and prepares periodic performance metrics.
• Assists with dispatching, routing, and handling urgent requests to satisfy customers.
• Schedules maintenance on courier vehicles and reviews driver vehicle condition reports.

Skills

Leadership

Team Building

Conflict Management

DOT Regulations

Courier Logistics

Education

Associates Degree in Business Administration

Tools

Courier Software

Microsoft Office

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

7 AM - 4:30 PM

In coordination with the Manager, manages the daily operation of the Courier Service for the Network. Oversees all activities relating to the Courier and Shuttle Service in accordance with established priorities and schedules. Schedules and monitors employees performing Courier functions. Prepares and maintains the delivery schedule and assures deliveries are timely to all customers. Serves as administrator of the Courier Software and is responsible for the Courier vehicles. Complies with all hospital and departmental policies and procedures at all times. Recommends procedural changes in process improvement, customer service, and productivity.

JOB DUTIES AND RESPONSIBILITIES:

• Supervises and directs the Courier staff and assumes responsibility for the daily operation of the Network and Shuttle Service.
• Complies with established departmental policies and procedures, objectives, quality assurance, infection control, and safety standards.
• Compliance with the Department budget and is fiscally responsible when scheduling staff, routine deliveries, and emergency deliveries.
• Responsible to assure Courier Software programs are maintained and working properly. Provides required reports on a monthly basis and as needed to measure quality, safety, operational cost, and productivity.
• Assists with dispatching for the Courier Service, maintains routes, and handles routine and emergency requests in a timely manner, to the satisfaction of the customer.
• Ensures that Courier and Shuttle vehicles are in safe, working order by scheduling repairs and preventative maintenance on the vehicles, reviewing daily driver’s vehicle condition reports, and keeping accurate up to date maintenance logs, in accordance with the Network Vehicle Policy.
• Advises Manager and Director of Supply Chain Logistics of issues, concerns, or problems as they occur.
• Schedules and prepares for network special functions.
• Maintains compliance with all Hospital and Regulatory Agencies requirements.

PHYSICAL AND SENSORY REQUIREMENTS:

Standing for up to four (4) hours per day, one (1) hour at a time. Sitting for up to four (4) hours per day, four (4) hours at a time. Continuous twisting and turning hands. Use of upper extremities for frequent lifting, carrying, and/or pushing up to 50 lbs. Frequently uses fingers for data entry, etc. Frequently stoops, bends, or reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision, and visual monotony.

EDUCATION:

Associates Degree in Business administration and/or supervisory experience with 5-7 years’ experience in Courier Logistics/Fleet Management.

TRAINING AND EXPERIENCE:

Experience in leadership, conflict management, and team building. Knowledge of regulatory guidelines – DOT. Thorough knowledge of Courier Software. Computer literate with Materials Management System – Package Tracking Program and experience with Microsoft Applications: Word, Excel, Access. Ability to prepare reports and maintain records.

St. Luke’s University Health Network is an Equal Opportunity Employer.