Courier Lead - DHL

Direct-Parcel-Inc.; Reno (NV); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Sick time

Vacation time

Paid training

Job summary

Direct-Parcel-Inc. in Reno, NV is seeking a Courier Operations Lead to oversee daily courier activities, manage logistics, and uphold high service standards.

You will lead a team, optimize routes, and ensure on-time deliveries in a fast-paced environment. Responsibilities include preparing IPT in Fareye, managing smart labels, supervising driver scanners, monitoring with Samsara, and coordinating with dispatch to resolve issues and keep schedules on track.

Qualifications

• At least 2 years of experience in logistics management.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in logistics software and Microsoft Office.
• Knowledge of local, state, and federal regulations related to logistics operations (DOT, traffic laws).

Responsibilities

• Oversee daily courier activities and ensure efficient delivery operations.
• Prepare IPT using Fareye platform daily.
• Set up and manage smart labels for shipments.
• Monitor driver scanners and manage LDAP access.
• Conduct daily vehicle audits after sorting on routes.
• Review Samsara vehicle cameras for safety and compliance.
• Maintain oil logs and vehicle maintenance schedules.
• Respond to emails and address complaints promptly.
• Ensure timely driver departures to meet schedules.
• Troubleshoot delivery issues and provide solutions.
• Coordinate with dispatch to resolve pickup cutoffs.

Skills

Logistics management

Leadership

Time management

Communication

Troubleshooting

Teamwork

Attention to detail

Adaptability

Problem-solving

Tools

Fareye

Samsara

LDAP

Microsoft Office

Job description

Description

Courier Operations Lead

We are seeking a dedicated and detail-oriented Courier Operations Lead to oversee daily courier activities, ensuring efficient and accurate delivery operations. This role offers an exciting opportunity to lead a team, manage logistics, and maintain high standards of service within a dynamic environment. If you are organized, proactive, and enjoy problem-solving, we encourage you to apply.

Starting pay: $25/hour

Key Responsibilities

• Prepare the daily Integrated Package Tracking (IPT) using Fareye platform.
• Set up and manage smart labels for shipments.
• Oversee driver scanners and manage LDAP access for drivers.
• Conduct daily vehicle audits by scanning all packages on assigned routes after sorting is complete.
• Sign into Samsara platform and monitor vehicle cameras periodically throughout the day for driver safety and compliance.
• Assist in maintaining the oil log and vehicle maintenance schedules.
• Respond to emails and address fielded complaints promptly and professionally.
• Ensure drivers depart from the dock in a timely manner to meet delivery schedules.
• Perform minimal forklift driving as required. (Certification will be provided)
• Learn and troubleshoot delivery and pickup issues, providing solutions to drivers.
• Research and resolve any delivery or pickup-related problems efficiently.
• Monitor debrief reports for pickup cutoff times and coordinate directly with dispatch to resolve discrepancies

Skills and Qualifications

• Proven experience in logistics, courier operations, or related field.
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to troubleshoot and resolve operational issues quickly.
• Familiarity with Fareye, Samsara, and LDAP systems. is preferred
• Basic vehicle maintenance knowledge and ability to perform vehicle audits
• Ability to work independently and as part of a team
• Attention to detail and a proactive approach to problem-solving
• Flexibility to adapt to changing priorities and schedules

Join our team and be part of a company that values efficiency, safety, and continuous improvement. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development.

Hours of Operation

Monday, Wednesday, Thursday and Friday: 6:00am to 3:00am

Tuesdays: 5:30am to 2:30pm.

Weekends: Off.

Benefits

• Medical
• Vision
• Dental
• Sick and Vacation time
• Paid training

Requirements

• At least 2 years of experience in logistics management.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in logistics software and Microsoft Office.
• Knowledge of local, state, and federal regulations related to logistics operations. DOT. Traffic Laws.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills.