Courier

United WestLabs; Lexington (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

United WestLabs is seeking a dependable Specimen Courier to join our team in Lexington, KY. This role supports patient care by ensuring timely and secure pickup and transportation of specimens, medical supplies, and equipment to medical offices and client locations.

You will be the main point of contact for clients, delivering exceptional service while maintaining efficiency, professionalism, and compliance with company procedures. Hours are 8:00 a.m. - 5:00 p.m. M-F.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Prior courier, delivery, medical transportation, healthcare, or customer service experience preferred.
• Must be able to lift up to 35 pounds and perform duties in varying weather conditions.

Responsibilities

• Follow routes and schedules to collect specimens from client locations on time.
• Transport specimens and supplies using company vehicle, following all policies and regulations.
• Document pickups, deliveries, and client interactions accurately.
• Provide professional customer service and maintain confidentiality and specimen integrity.

Skills

Excellent customer service

Strong communication

Time management

Valid driver's license

Safely operate a motor vehicle

Education

High school diploma or equivalent

Job description

We are seeking a dependable, service-oriented Specimen Courier to join our team. Reporting to the Operations Manager, this position plays a vital role in supporting patient care by ensuring the timely and secure pickup and transportation of specimens, medical supplies, and equipment to or from medical offices and client locations. The successful candidate will serve as a key point of contact for clients, delivering exceptional customer service while maintaining efficiency, professionalism, and compliance with company procedures.

Hours

Hours: 8:00 a.m. - 5:00 p.m. M-F

Position Summary

We are seeking a dependable, service-oriented Specimen Courier to join our team. Reporting to the Operations Manager, this position plays a vital role in supporting patient care by ensuring the timely and secure pickup and transportation of specimens, medical supplies, and equipment to or from medical offices and client locations. The successful candidate will serve as a key point of contact for clients, delivering exceptional customer service while maintaining efficiency, professionalism, and compliance with company procedures.

Essential Duties and Responsibilities

Courier Operations

• Follow assigned routes and schedules to collect specimens from client locations at designated times.
• Transport specimens safely using a company provided vehicle, accurately and in accordance with all company policies and applicable regulations.
• Respond promptly to STAT specimen pickup requests and ensure timely delivery.
• Complete supply deliveries and fulfill supply orders as assigned.
• Accurately document pickups, deliveries, route activities, and client interactions on route sheets and other required records.
• Maintain specimen integrity and confidentiality throughout the transportation process.

Vehicle Operations

• Operate company vehicles safely and responsibly while complying with all traffic laws and regulations.
• Conduct routine vehicle inspections and promptly report maintenance or safety concerns.
• Ensure company vehicles are fueled, clean, organized, and maintained in good working condition.

Customer Service

• Establish and maintain positive, professional relationships with clients and their staff.
• Provide courteous, responsive service and act as a professional representative of the organization.
• Support a culture of exceptional customer service and continuous improvement.

Additional Responsibilities

• Assist with special projects and operational assignments as needed.
• Assemble and deliver equipment
• Provide general maintenance support in clinic locations
• Support teamwork and collaboration across departments.
• Maintain compliance with company policies, procedures, and safety standards.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Professional telephone etiquette.
• Effective organizational, time management, and problem-solving skills.
• Ability to prioritize tasks and work independently with minimal supervision.
• Strong attention to detail and accuracy.
• Ability to adapt to changing priorities and work environments.
• Basic recordkeeping and documentation skills.
• Ability to safely operate a motor vehicle.

Education and Experience

• High school diploma or equivalent required.
• Previous courier, delivery, medical transportation, healthcare, or customer service experience preferred.
• Valid driver's license with an acceptable driving record required.

Physical Requirements

• Sit, walk, and drive for extended periods throughout the workday.
• Frequently enter and exit a vehicle while completing scheduled pickups and deliveries.
• Bend, squat, reach, and climb on an occasional basis.
• Use both hands for grasping, handling, and repetitive fine motor movements.
• Frequently lift and carry up to 10 pounds.
• Occasionally lift and carry up to 35 pounds.
• Perform job duties safely in various weather and environmental conditions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice to meet the needs of the organization.