Courier

Charlie Clark; Laredo, Northern (TX, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

The Charlie Clark Auto Group in Laredo, TX is seeking an Office Courier to deliver a premium customer experience during final vehicle delivery. Responsibilities include greeting customers, guiding them through the delivery process, handling plates, and coordinating with internal teams.

Candidates should have strong communication, attention to detail, and reliability; bilingual English/Spanish is a plus. The role involves administrative duties, inventory of delivery materials, and input into the

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with CDK or other dealership management software is a plus.
• Professional appearance and demeanor.
• Must be reliable and punctual.
• Ability to sit, stand, or walk for extended periods.
• Occasionally lift or carry up to 25 lbs.
• Bilingual skills (English/Spanish) are a plus.
• Previous experience in a dealership or customer service role.

Responsibilities

• Greet customers upon arrival and ensure a welcoming delivery experience.
• Answer calls and assist with inquiries related to plates and delivery.
• Guide customers through the delivery process for a seamless experience.
• Deliver vehicles with all manuals, keys, and related materials.
• Maintain logs of wheel locks and spare keys.
• Organize manuals, wheel locks, and delivery materials.
• File signed plate forms and prepare FedEx packages.
• Activate roadside assistance as needed.
• Input plate information into CDK and check surveys.
• Coordinate with sales staff and assign tasks/messages.

Skills

Customer service

Interpersonal skills

Communication

Detail orientation

Organization

Multitasking

CDK familiarity

Professional appearance

Reliability

Punctuality

Bilingual (English/Spanish)

Dealership/customer service experience

Education

High school diploma

Business-related education a plus

Tools

CDK or dealership management software

Job description

Position Summary:

The Office Courier is responsible for providing an exceptional customer experience during the final stages of the vehicle delivery process. This role involves customer interaction, internal coordination, and detailed administrative responsibilities to ensure every delivery is smooth, professional, and aligned with company standards.

Key Responsibilities:

Customer Experience & Communication:

• Greet customers warmly upon arrival.
• Answer incoming calls and assist with customer inquiries related to vehicle plates and delivery.
• Guide customers through the delivery process to ensure a seamless and positive experience.
• Ensure each customer feels welcomed, including providing thank-you cards, candy cups, and engaging music during the delivery experience.
• Take messages and ensure they are delivered promptly to the appropriate departments.
• Assist customers with filling out plate information accurately.

Delivery & Administrative Duties:

• Deliver vehicles with all necessary items including the manual, key, BG roadside assistance info, and wheel lock.
• Maintain a log of all wheel locks and spare keys signed out and returned.
• Organize and inventory manuals, wheel locks, and related delivery materials to prevent loss.
• Ensure all signed-out plate forms are filed properly.
• Create and prepare FedEx packages for outgoing deliveries.
• Provide the delivery list and customer questionnaires to the designated staff member (e.g., Tabby).
• Activate all roadside assistance services as needed.

Documentation & System Management:

• Input plate information into CDK (Dealer Management System) and check for associated customer surveys.
• Coordinate with sales staff regarding plates received and assign tasks/messages as necessary.
• Handle plate-related calls and respond to inquiries professionally.
• Manage and deliver all internal mail to the appropriate contact (e.g., Mary).
• Oversee the scheduling and documentation of Orale times.

Requirements:

• High school diploma or equivalent; additional education in business or related field is a plus.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with CDK or other dealership management software is a plus.
• Professional appearance and demeanor.
• Must be reliable and punctual.
• Ability to sit, stand, or walk for extended periods.
• Occasionally lift or carry up to 25 lbs.
• Previous experience in a dealership or customer service role.
• Bilingual skills (English/Spanish) are a plus.

• Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Vision insurance

About Us:

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!