Counterworker

Phillips Exeter Academy; Exeter (NH); On-site; USD 23,000 - 33,000; Part time

Job summary

Phillips Exeter Academy is seeking team-oriented staff for on-campus dining services. You will assist the Grill operations, prepare counter foods and beverages, and ensure fast, friendly service while maintaining a clean, safe environment.

The role requires flexible hours, weekend/holiday availability, and the ability to interact positively with students and staff. Prior food-service or cashier experience is a plus.

Qualifications

• High school diploma or GED required, or must be 16 years of age or older and enrolled in school.
• Must be able to read and write.

Responsibilities

• Interact positively with students, staff, faculty and alumni.
• Prepare counter foods and beverages.
• Operating cash register and handling money.
• Maintain cleanliness in grill area and dining spaces.

Skills

Customer service

Interpersonal skills

Eye for display

Diversity & inclusion

Math basics

Food product identification

Health & safety

Hygiene

Flexible hours

Guest service

Education

High school diploma or GED

Read and write

Tools

Cash register

Basic computer skills

Job description

Pay: $20.50 plus shift differential for weekends and nights

Reports to: Manager of Grill or Shift Lead

Schedule: 2-week rotating schedule.

Week 1

• Monday 3-9:15pm
• Wednesday 3-9:15pm
• Friday 4-10pm
• Saturday 3:30-10:45pm

Week 2

• Sunday 2:30-9pm
• Monday 3-9:15pm
• Wednesday 3-9:15pm
• Friday 3-10pm

Essential Personnel* (details in the additional requirements)

Pay Group: BiWkly (Hourly)

Type: Regular

Status: Part-Time

Fiscal Year Weeks: Full year (52 weeks)

Class: Staff

Department: Dining

Location: On-Campus

Position Purpose

Assist management in fulfilling the Dining Services mission: “we create a dining experience where the whole person is renewed.” Assist in meeting the objectives of the Grill while providing fast, accurate and friendly service to customers. Perform as a key player with the food service team.

Must embody the mission of the Dining Services Department: “A Team of Professionals dedicated to providing quality food service with a personal touch.”

Job Responsibilities

Meals/Customer Service

• Perform as a key player with the food service team.
• Prepare supplies and food to be served during the hours of service.
• Interact positively with students, staff, faculty and alumni.
• Prepare counter foods such as frappes, cookies, smoothies and coffee.
• Replenish and restock items as necessary.
• Clean Grill after busy periods of service, including sweeping and mopping.
• Operate cash register and be accountable for handling of money.
• Interact positively with students and campus staff.
• Collect and empty trash receptacles.
• Assist with concession operations when needed.

Safety/Sanitation

• Ensures that all areas of Grill are cleaned and maintained, including tables, chairs, floors, equipment and décor.
• Keeps up-to-date on emergency procedures and be prepared to implement when necessary.
• Practices proper cleaning procedures and observes all MSDS policies/procedures for safety and sanitation.
• Obeys all local, state, and federal safety health codes.
• Assists in the dish room, or front of the house, when necessary, as time allows.

Knowledge, Skills and Competencies

• Must have a strong commitment to service, strong interpersonal skills, creativity and an “eye” for display are essential.
• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
• Ability to perform basic math computations.
• Ability to correctly identify food products.
• Must possess knowledge and commit to health and safety procedures with food handling and preparation.
• Practices excellent personal hygiene habits; follows and adheres to uniform standards daily.
• Regular and consistent attendance with the ability to work a flexible schedule including extended hours, weekends, and holidays.
• Ability to function in a fast-paced environment and under short time constraints.
• Must possess excellent guest service and hospitality skills and projects a positive image while interacting with students, faculty, staff and guests.
• Strong interpersonal skills with ability to develop and maintain collegial relationships.
• Excellent communication (written and verbal) skills.
• Demonstrated ability to work with students by building trust and credibility.
• Excellent analytical and problem solving skills as well as a strong customer focus.
• A strict adherence to confidential policies is required.
• Ability to work independently and handle multiple priorities and deadlines simultaneously.
• Possess basic computer skills.
• Willingness and ability to learn additional applications as needed.
• High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.

Direct/Indirect Reports

None.

Position Requirements

Education

• High school diploma or GED required, or must be 16 years of age or older and enrolled in school.
• Must be able to read and write

Experience

• Some counter work/short order experience preferred.
• Cash register experience preferred.
• Experience working with adolescents in an educational setting preferred.

Physical Requirements

• Physical demands are in excess of those for sedentary work and will require the ability to remain standing for extended periods of time, go up and down flights of steps, lift and push heavy objects as well as stoop, squat, bend, kneel, crouch, and lift.
• Ability and dexterity to grasp and grip and safely operate commercial kitchen equipment.
• Ability to lift and transport up to 50lbs without assistance.
• Ability to work under a range of temperature conditions such as withstanding exposure to extreme heat in the kitchen or extreme cold from freezers.

Additional Requirements

• Successfully complete a criminal background check (reviewed every 5 years).
• This position is considered “Essential Personnel” in the event that:
• an emergency occurs on the PEA Campus or in the vicinity that would impact PEA;
• inclement weather forces the closing of campus or;
• other emergency events deemed appropriate.

Essential Personnel are required to report to or remain at work if instructed to do so if contacted directly by the supervisor (or his/her designee), the Principal or a member of the Principal’s Staff (Leadership Team).