Countersales

Express Employment International; Columbus (OH); On-site; USD 22,041 - 31,684; Full time

Job summary

An established industry player is looking for a Front Desk Salesperson to join their dynamic team in Columbus. This role is perfect for someone with a passion for automotive mechanics and a knack for customer service. You will be the first point of contact for clients, utilizing your automotive knowledge to assist with inquiries, service scheduling, and product recommendations. Your ability to communicate effectively and build relationships will be key to enhancing customer satisfaction and driving sales. If you thrive in a fast-paced environment and are eager to contribute to a top-rated staffing service, this opportunity is for you!

Qualifications

• Prior experience in customer service or sales is required.
• Strong understanding of vehicle systems and repairs is preferred.

Responsibilities

• Greet customers and assist with inquiries and service scheduling.
• Provide estimates for services and explain processes clearly.
• Build and maintain strong customer relationships for repeat business.

Skills

Customer Service

Sales Skills

Automotive Knowledge

Communication Skills

Organizational Skills

Problem-Solving Skills

Work Ethic

Tools

Point-of-Sale Systems

Office Software

Automotive Service Software

Job description

Position: Front Desk Salesperson
Location: Columbus, Ohio
Employment Type: Full-time
Pay Range: $16-$23 per hour (based on experience and qualifications)

Overview:

We are seeking a personable and knowledgeable Front Desk Salesperson with a strong understanding of automotive mechanics to join our team. This role combines customer service, sales, and technical expertise to provide an exceptional experience for our clients.

Key Responsibilities:

• Greet customers warmly and assist them with inquiries, service scheduling, and product recommendations.
• Use your automotive knowledge to answer technical questions about vehicle repairs, maintenance, and services.
• Provide accurate estimates for services, explaining processes and pricing to customers in a clear and professional manner.
• Identify customer needs and recommend appropriate services, upgrades, or products to enhance vehicle performance and safety.
• Manage phone calls, emails, and in-person inquiries in a timely and professional manner.
• Coordinate with mechanics and technicians to ensure accurate communication of customer concerns and service updates.
• Process payments, issue invoices, and maintain accurate records of transactions.
• Maintain a clean and organized front desk area, ensuring a welcoming environment for customers.
• Build and maintain strong customer relationships to encourage repeat business and referrals.

Qualifications and Skills:

• Experience: Prior experience in customer service or sales is required; experience in the automotive industry is highly preferred.
• Automotive Knowledge: Strong understanding of vehicle systems, repairs, and maintenance processes.
• Communication Skills: Excellent verbal and written communication skills to effectively explain technical information to customers.
• Sales Skills: Ability to identify customer needs and recommend appropriate services or products.
• Organizational Skills: Strong multitasking abilities and attention to detail in a fast-paced environment.
• Computer Skills: Proficiency with office software and point-of-sale systems; experience with automotive service software is a plus.
• Problem-Solving Skills: Ability to address customer concerns and provide solutions effectively.
• Work Ethic: Dependable, punctual, and motivated to provide top-tier service.

Physical Requirements:

• Ability to stand for extended periods and occasionally lift up to 20 lbs.
• Comfortable working in an automotive shop environment.

Apply now and take the next step in your career!

Apply online @ expresspros.com/columbusoh

We have been serving Columbus for 30 years, Columbus has rated us #1 in staffing on Google

Call or Text: 614-278-7707