Counterperson - Retail

Hanselvolkswagen; Petaluma, Northern (CA, KY); Hybrid; USD 40,000 - 75,000; Full time

Benefits offered by this job

401(k)

Medical Insurance

Vision Plan

Employer Discounts on vehicles, service and parts

Job summary

Hanselvolkswagen located in Petaluma, CA is seeking an experienced Dealership Parts Counter Professional. Join a high-performing team and provide top-tier service to technicians and customers alike.

The ideal candidate will have at least 2 years of dealership parts experience, knowledge of the CDK system, and a strong commitment to customer satisfaction. This full-time position offers a competitive salary ranging from $40,000 to $75,000 based on performance.

Qualifications

• At least 2 years of experience at a Dealership Parts Counter.
• Knowledge in CDK data management system.
• Must be able to lift up to 50 lbs.

Responsibilities

• Greet customers with a smile.
• Look up parts using electronic parts catalog.
• Maintain a clean and neat showroom.

Skills

Dealership Parts Counter experience

Customer service

Knowledge of CDK data management system

Ability to multi-task

Knowledge of cars and trucks

Job description

Description

Hansel Honda is looking for an experienced Dealership Parts Counter Professional to join our high‑performing, customer‑focused team. This role is ideal for a parts expert who knows dealership operations inside and out, takes pride in accuracy and efficiency, and thrives on delivering top‑tier service to technicians and customers alike.

Employment Type

Full Time

Work Location

Onsite at Hansel Honda - Petaluma, CA

Pay Scale

The yearly Parts Counterperson compensation is expected to range from $40,000 - $75,000.00, depending on job performance/qualifications.

Whyyou’lllove this role

• Real earning potential: transparent pay plan tied to performance
• Team culture: supportive, high‑standards environment that celebrates wins
• Work in a well‑run parts department with organized inventory, established processes, and modern electronic parts catalog systems

Responsibilities and Duties

• Greet customers with a smile
• High level of customer service
• Look up parts using electronic parts catalog
• Maintain a clean and neat showroom
• Discuss parts and other products with enthusiasm
• Inventory maintenance
• Understand all aspects of parts department
• Rotate between front and back counters as needed

Qualifications and Skills

• At least 2 years of experience at a Dealership Parts Counter
• Honda parts experience is a plus!
• Knowledge in CDK data management system
• Must be able to lift up to 50 lbs.
• Knowledge of cars and trucks especially helpful
• Ability to understand customer needs and accurately locate the correct parts using an electronic parts catalog
• Ensure a high level of customer satisfaction
• Work well with deadlines
• Maintain a high level of performance
• Familiarity with Parts
• Ability to multi‑task
• Work well with co‑workers
• Pass a criminal background screening
• Pass a drug test
• 401(k)
• 401(k) employer contributions
• Medical Insurance
• Vision Plan
• Flexible Spending Plans
• Employer Discounts on vehicles, service and parts

Pay Defined

The Parts Counterperson position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31 plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Equal Opportunity Employer

We celebrate diverse perspectives and are committed to a fair, inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.