Counterperson

United Refrigeration Inc.; Village of Elmsford (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

United Refrigeration Inc. is seeking a dedicated customer service professional to greet customers, handle calls, and process orders accurately. The role includes assisting with product selections, updating catalogs, and ensuring timely delivery while maintaining safety and stock integrity.

The position requires basic knowledge of heating, air conditioning and refrigeration, willingness to learn company offerings, and the ability to work in a fast-paced environment with a team.

Qualifications

• Knowledge of heating, air conditioning, and refrigeration basics.
• Willingness to learn United's product offerings and attend product seminars.
• Ability to work under pressure and follow directions.

Responsibilities

• Greet customers promptly and courteously by name when known.
• Answer phones clearly identifying yourself and the company.
• Provide accurate and timely execution of customer orders and requests.
• Cross-sell additional products to enhance orders where appropriate.
• Update and maintain vendor catalogs, price sheets, literature, and MSDS data.
• Operate computer for invoicing, credits, returns, and data entry.
• Load/unload vehicles safely and handle stock in the warehouse.
• Maintain clean and safe work environment and adhere to inventory procedures.

Skills

Cross-reference & substitute products

Customer relations

Tools

Fork lift

Office equipment (phone, fax, computer)

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors