Counterperson

United Refrigeration, Inc.; York (York County); On-site; USD 36,000 - 48,000; Full time

Job summary

United Refrigeration, Inc. seeks a customer service / warehouse teammate to deliver prompt, knowledgeable support to branch customers. You will greet clients, handle calls, process orders, and assist with stock management in a fast-paced environment.

Responsibilities include invoicing, returns, procurement, and ensuring accurate documentation while maintaining a clean, safe workspace. Overtime and on-site work are required as needed by the location.

Qualifications

• Ability to lift up to 75 pounds and perform physical tasks as required.
• Able to greet customers professionally and maintain composure under pressure.
• Knowledge of heating, air conditioning and refrigeration is preferred.
• Willingness to learn product offerings and reference catalogs.

Responsibilities

• Greet customers by name when known and provide courteous service.
• Answer phones promptly and identify yourself and the company.
• Process customer orders accurately and promptly.
• Promote additional products to enhance customer orders.
• Use computer systems for invoicing, credits, returns, and procurement.
• Load/unload vehicles and manage stock; maintain cleanliness and safety.
• Attend to after-hours call rotations as needed.
• Maintain vendor catalogs, price sheets, and MSDS documentation.

Skills

Cross-reference substitutions

Customer relations

Team collaboration

Pressure management

Numerical accuracy

Tools

Computer usage

Fax/Calculator/Photocopier

Fork lift

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors