Counterperson

United Refrigeration, Inc.; Gilbert (AZ); Hybrid; USD 21,000 - 30,000; Full time

Job summary

United Refrigeration, Inc. seeks a customer service focused associate to greet customers, answer phones, and provide knowledgeable assistance while processing orders and return tasks.

The role emphasizes accurate invoicing, stock handling, and maintaining a clean, safe work environment in a fast-paced branch. Responsibilities include upselling where appropriate, maintaining vendor catalogs, and supporting after-hours call rotations, with overtime seasons and Saturdays as needed.

Qualifications

• Experience in customer service and sales is preferred.
• Ability to cross-reference and upsell products.
• Comfort with using computer systems for invoicing and order entry.

Responsibilities

• Greet customers promptly and courteously by name.
• Answer phones and identify yourself and the company.
• Provide accurate and timely execution of customer orders and services.
• Break down and stock handling, load/unload vehicles, and maintain clean work areas.

Skills

Customer service mindset

Cross-selling ability

Education

Basic HVAC knowledge

Product offering knowledge across rest of industry

Attend in-house seminars and trade groups

Tools

Fork lift

Computer/office equipment operation

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors