Counter Technician

hrsystem; Springville (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Job summary

LGG INDUSTRIAL in Springville, UT seeks a Counter Technician to support branch operations and help achieve growth targets. You will quote customers, assemble and test industrial hoses, and provide technical assistance to account management and service teams.

The role emphasizes safety, accuracy, and strong customer relationships in a fast-paced retail/industrial environment. Ideal candidates have warehousing experience, high school diploma or GED, and solid math and computer skills.

Qualifications

• Must be 18 years of age or older.
• 1-3 years of related warehousing, construction or production experience.
• A high school diploma or GED.
• Reliable transportation is a must.
• Ability to work nights and weekends, as required.
• Ability to work overtime, as required.
• Background checks and drug screening may be required.

Responsibilities

• Maintain 100% commitment to safety policies and procedures.
• Quote customers using product knowledge in person or via phone/email.
• Build, test, and inspect industrial hose assemblies for customer needs.
• Provide technical/service support to account management and customers.
• Process inquiries to the sales system.
• Meet budgeted branch sales goals.
• Monitor on‑time delivery commitments and expedite as needed.
• Monitor customer inventory for sales order fulfillment.
• Make outbound calls for new sales growth opportunities.
• Build and maintain strong relationships with internal and external stakeholders.
• .Perform other duties as trained and qualified.

Skills

Excellent customer service

Professional communication

Independent work

Microsoft Word

Microsoft Excel

Math proficiency

Company software usage

Education

High school diploma or GED

Tools

MS Word

Excel

Internet

Email

Company software

Job description

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com

ABOUT THIS OPPORTUNITY

Role Profile

Position: Counter Technician

Job Location: Springville, UT

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

The function of the Counter Technician is to provide direct support to the Branch operations to ensure over the counter orders are completed. This position also ensures the ongoing development of existing and prospective customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Quotes customers using working knowledge of product both in-person through retail sales, and via phone or email
• Builds, tests, and inspects industrial hose assemblies in response to identified customer applications and needs
• Provides technical/service support to account management, service center management and internal and external customers
• Processes incoming inquiries to company sales system
• Successfully achieves budgeted Branch sales goals
• Monitors on-time delivery date commitments and expedites where appropriate
• Monitors customer specific inventory for sales order fulfillment
• Makes outbound calls to potential and existing customers for new and sales growth opportunities
• Builds and maintains strong internal and external relationships
• Perform other duties as trained and qualified for

Skills and Abilities

• Possess excellent customer service skills
• Ability to interact with customers and team-members in a professional manner
• Ability to work independently and prioritize responsibilities
• Must have excellent communication skills, both oral and written
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
• Must be able to perform calculations using whole numbers, fractions and decimals.
• Basic computer skills including MS Word, Excel, internet and email
• Must be able to successfully utilize the company software

Minimum Qualifications

• Must be 18 years of age or older
• 1-3 years of related warehousing, construction or production experience
• A high school diploma or GED
• Reliable transportation is a must
• Ability to work nights and weekends, as required
• Ability to work overtime, as required
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Preferred Qualifications

• Industrial setting experience

Physical Requirements and Work Environment

• This position is primarily based in an industrial store and warehouse environment. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
• Ability to work in a stationary position for extended periods of time.
• Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
• Ability to pull, push, grasp, bend, lift, and carry up to 50 lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.
• Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.
• Ability to comprehend and follow instructions and safety procedures.
• Ability to read, write and communicate in English
• Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
• Ability to respond to safety signals, alarms, and verbal instructions.
• Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.
• Ability to count, measure, and record data accurately.
• Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.

Total Rewards

Competitive compensation plan, with a bonus potential Health Benefits: medic