Counter Staff Representative

Staten Island Chamber of Commerce; New York (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Magnolia Bakery in New York City is seeking a Counter Staff Representative to create warm, welcoming, and efficient guest experiences while serving our desserts with genuine hospitality.

In this fast-paced role you will greet guests, assist with selections, handle transactions, maintain clean workstations, and follow food-safety standards. Previous hospitality or retail experience is helpful, but a great attitude and dependability are most important.

Qualifications

• Warm, outgoing personality and hospitality mindset.
• Customer-service oriented attitude and the ability to engage guests positively.
• Dependable, punctual and responsible with a strong work ethic.

Responsibilities

• Greet and acknowledge every guest warmly and attentively.
• Provide fast, accurate counter service and process transactions.
• Assist guests with product selections and questions.
• Maintain clean, organized workstations and display areas.
• Follow food-safety and sanitation standards.
• Collaborate with teammates to serve guests efficiently during peak times.

Skills

Warm personality

Customer-service

Dependable

Punctual

Team collaboration

Clear communication

Adaptability

Job description

The Counter Staff team is the face of Magnolia Bakery.

From the moment a guest walks through our doors to the moment they leave with their favorite dessert, you help shape how they experience our bakery.

As a Counter Staff Representative, you’ll create warm, welcoming, and efficient guest experiences while serving our desserts with genuine hospitality. We’re looking for friendly, energetic people who enjoy connecting with others, thrive in a fast-paced environment, and understand that great hospitality can make someone’s day a little sweeter.

Key Responsibilities

• Welcome and acknowledge every guest warmly, attentively, and with a friendly smile.
• Provide fast, accurate, efficient, and friendly counter service.
• Communicate clearly and courteously with guests while helping them with their needs and requests.
• Learn Magnolia Bakery products well enough to confidently assist guests with selections and questions.
• Handle counter transactions accurately and efficiently.
• Participate in team service so guests are served quickly, particularly during high-volume periods.
• Recognize guest concerns and work with urgency to resolve problems appropriately, involving management when necessary.
• Complete assigned responsibilities with care, accuracy, and attention to detail.
• Wrap, package, and stock desserts according to Magnolia Bakery standards.
• Place desserts and products on display and monitor inventory available for sale.
• Communicate product needs or shortages to the appropriate team members.
• Maintain clean, organized, inviting workstations and guest-facing areas.
• Follow food-safety and sanitation standards and promptly identify or report potential health-code violations or safety hazards.
• Understand and follow Magnolia Bakery policies, procedures, and service standards.
• Work collaboratively with teammates and treat guests and coworkers with kindness and respect.
• Respond positively to coaching, feedback, and direction.
• Arrive on time, prepared, and ready to contribute to the team.

What We’re Looking For

• Warm, outgoing, and approachable personality.
• Genuine passion for hospitality and helping people.
• Customer-service-oriented attitude.
• Positive energy and enthusiasm.
• Dependable, punctual, and responsible.
• Strong work ethic and willingness to contribute wherever needed.
• Ability to remain friendly, composed, and efficient in a fast-paced environment.
• Ability to work collaboratively with a diverse team and treat others with respect.
• Highly responsive to guest needs and requests.
• Willingness to receive coaching and continuously improve.
• Ability to follow company policies, food-safety procedures, and operational standards.

Previous hospitality, food-service, or retail experience is helpful, but a great attitude, dependability, and genuine desire to take care of our guests are especially important.

Physical Demands & Work Environment

This is an active guest-facing role. The position requires standing and walking for approximately 3–5 hours at a time without a rest break and may require occasional moderate-to-heavy lifting, carrying, bending, and reaching overhead.

Compensation

Starting Pay: $16.50 per hour + tips

Guests may come to Magnolia Bakery because they love our banana pudding, cupcakes, cakes, and other desserts—but how we make them feel is part of what brings them back.

Every interaction is an opportunity to create a welcoming neighborhood-bakery experience and make today a little sweeter than yesterday.