Counter Service

maman | south beach; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Healthcare

Training opportunities

Internal mobility and growth encouragement

Job summary

Maman | South Beach is seeking a passionate counter team member in Miami Beach. The ideal candidate loves cookies, enjoys engaging with guests, and holds previous counter or cashier experience. Responsibilities include managing the café’s counter aesthetics, greeting guests warmly, using the Toast POS system for orders, and ensuring high-quality customer experiences. Join a growing company with competitive salary, healthcare, and opportunities for training and internal mobility.

Qualifications

• Experience as a front-of-house professional with a passion for cookies.
• Strong communication skills and welcoming presence.
• Commitment to hospitality and latest industry trends.
• Ability to work collaboratively and keep high standards.

Responsibilities

• Manage aesthetics at the café’s counter.
• Greet guests and communicate specials.
• Use the Toast POS system for orders.
• Maintain a clean and organized workspace.
• Make decisions for guest and team happiness.
• Resolve guest concerns effectively.
• Assist with re-stocking after shifts.
• Build relationships with returning guests.

Skills

Counter/cashier experience

Engaging communication skills

Hospitality passion

Quality-focused

Team collaboration

Quick learning and multitasking

Barista experience

Job description

Maman - Counter

We’re looking for a counter to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, are always ready to lend a helping hand to a colleague, and you don’t take yourself too seriously. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You are able to speak authentically about who we are, and every item on our food and beverage menu. You will be based at any of the Mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate!

What you’ll do

• Take ownership of the café’s counter aesthetics
• Greet guests upon entering our storefronts and successfully communicate seasonal specials, encouraging guests to try our best‑selling items, etc.
• Navigate the Toast POS system to accurately ring up customers’ orders
• Keep a clean and organized counter space
• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
• Maintain safety standards while adhering to Maman’s policies and procedures
• Investigate and resolve any guest concerns
• Assist with re‑stocking at the end of your shift – teamwork sets colleagues up for success
• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one‑on‑one rapport with returning guests – do you know their order? Dial up the coffee without even asking!

What we’re looking for

• You have counter/cashier experience and are an experienced front‑of‑house professional with a sweet tooth for cookies
• You have engaging and welcoming communication skills & presence
• Hospitality is your passion, you make a point of keeping up with the latest industry trends
• Quality, aesthetics & top‑notch customer experience is a non‑negotiable for you
• You make people feel good—your team and guests alike
• You work positively and collaboratively to achieve the highest standards of delivery
• You learn quickly, multitasking comes naturally to you, and you are able to adapt to Maman’s unique culture
• Smart, no ego, upbeat, friendly, & efficiency‑oriented
• Work a flexible schedule that will include weekends, holidays, and special events
• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way
• Big plus if you have barista experience!

What’s in it for you

• Join a fast‑growing company committed to not just serving the best cookies & coffees but building a national brand
• Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
• Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
• Great opportunity to progress with Maman, internal mobility and growth will be encouraged when possible

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