Counter Service

Maman NYC; Dallas (TX); On-site; USD 13,776 - 19,286; Part time

Benefits offered by this job

Health insurance

Flexible scheduling

Training opportunities

Job summary

A growing café chain in Dallas is seeking a passionate Counter Server. The ideal candidate will engage with customers, maintain a welcoming environment, and assist in managing counter aesthetics. Responsibilities include using the Toast POS system, resolving guest concerns, and collaborating with the team. Applicants should have cashier experience, excellent communication skills, and the ability to work a flexible schedule, including weekends. Comprehensive benefits and competitive pay from $10 to $14 per hour plus tips included.

Qualifications

• Counter/cashier experience with a passion for cookies.
• Engaging and welcoming communication skills.
• Ability to adapt to the unique culture of Maman.

Responsibilities

• Manage counter aesthetics and greet guests.
• Navigate the Toast POS system for orders.
• Ensure safety standards and resolve guest concerns.

Skills

Customer service

Communication skills

Multi-tasking

Hospitality experience

Tools

Toast POS system

Job description

Maman - Counter Server

We’re looking for a counter to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, are always ready to lend a helping hand to a colleague & you don’t take yourself too seriously. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You are able to speak authentically about who we are, and every item on our food and beverage menu. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate!

What you’ll do:

• Take ownership of the cafe spaces’ counter aesthetics
• Greet guests upon entering our storefronts and successfully communicate seasonal specials, encourage guests to try our best selling items etc.
• Navigate the Toast POS system to accurately ring up customers' orders
• Keep a clean and organized counter space
• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
• Maintain safety standards while adhering to maman’s policies and procedures
• Investigate and resolve any guest concerns
• Assist with re-stocking at the end of your shift – team work is the best work, set your colleagues up for success
• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking!

What we're looking for:

• You have counter/cashier experience & are an experienced front of house professional with a sweet tooth for cookies
• You have engaging and welcoming communication skills & presence
• Hospitality is your passion, you make a point of keeping up with the latest industry trends
• Quality, aesthetics & top notch customer experience is a non-negotiable for you
• You make people feel good—your team and guests alike
• You work positively and collaboratively to achieve the highest standards of delivery
• You learn quickly, multi-tasking comes naturally to you, and you are able to adapt to maman’s unique culture
• Smart, no ego, upbeat, friendly, & efficiency oriented
• Work a flexible schedule that will include weekends, holidays, and special events
• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way
• Big plus if you have barista experience!

What's in it for you:

• Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand
• Competitive salary, healthcare, & sweet employee perks for always going the extra mile and living our values
• Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
• Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible
• Flexible scheduling
• Health insurance (medical, vision, dental) for eligible team members

Compensation

$10 - 14 per hour + tips