Counter Service

maman | old town; Alexandria (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare

Training opportunities

Growth progression

Job summary

A fast-growing cafe chain in Alexandria, Virginia, seeks a Counter Service staff member to provide friendly and responsive service. Responsibilities include managing the counter aesthetics, greeting guests, handling orders via the POS system, and maintaining cleanliness. Ideal candidates have front-of-house experience, strong communication skills, and a passion for hospitality. Competitive salary, healthcare, training, and growth opportunities are provided.

Qualifications

• Experience in a front-of-house role is preferred.
• You must have strong communication skills.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Take ownership of the cafe counter aesthetics.
• Greet guests and communicate specials effectively.
• Navigate the POS system to accurately ring up orders.
• Maintain a clean and organized counter space.
• Resolve guest concerns and assist with restocking.

Skills

Counter/cashier experience

Engaging communication skills

Hospitality passion

Multitasking ability

Barista experience

Job description

Maman - Counter Service

We’re looking for a counter worker to join our team. Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, are always ready to lend a helping hand to a colleague, and don’t take yourself too seriously. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all our guests, speaking authentically about our menu, and be based at one of our Maman locations.

What you’ll do:

• Take ownership of the cafe counter aesthetics.
• Greet guests upon entering our storefronts and successfully communicate seasonal specials, encourage guests to try our best‑selling items.
• Navigate the Toast POS system to accurately ring up customers' orders.
• Keep a clean and organized counter space.
• Make decisions based on ensuring happiness for guests, the team and the company while maximizing profitability.
• Maintain safety standards while adhering to Maman’s policies and procedures.
• Investigate and resolve any guest concerns.
• Assist with restocking at the end of your shift – teamwork is the best work, set your colleagues up for success.
• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one‑on‑one rapport with returning guests – do you know their order? Dial up the coffee without even asking!

What we’re looking for:

• You have counter/cashier experience and are an experienced front‑of‑house professional with a sweet tooth for cookies.
• You have engaging and welcoming communication skills and presence.
• Hospitality is your passion; you make a point of keeping up with the latest industry trends.
• Quality, aesthetics and top‑notch customer experience is a non‑negotiable for you.
• You make people feel good—your team and guests alike.
• You work positively and collaboratively to achieve the highest standards of delivery.
• You learn quickly, multitasking comes naturally to you, and you are able to adapt to Maman’s unique culture.
• Smart, no‑ego, upbeat, friendly, and efficiency oriented.
• Work a flexible schedule that will include weekends, holidays, and special events.
• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way.
• Big plus if you have barista experience.

What's in it for you:

• Join a fast‑growing company committed to not just serving the best cookies & coffees but building a national brand.
• Competitive salary, healthcare, and sweet perks for always going the extra mile.
• Training to get you settled into your role, learning opportunities to broaden your skill set and help you thrive at work.
• Great opportunity to progress with Maman, internal mobility and growth will be encouraged when possible.