Counter Service

maman | lakewood; Dallas (TX); On-site; USD 13,776 - 19,286; Part time

Benefits offered by this job

Health insurance

Flexible scheduling

Training opportunities

Job summary

Maman | Lakewood in Dallas, Texas is seeking a Counter Server to provide exceptional service and maintain the café's aesthetics. The ideal candidate has a strong background in hospitality, engaging communication skills, and a passion for baked goods. Responsibilities include greeting guests, managing the counter, and ensuring a positive customer experience. Offering competitive compensation of $10 - $14 per hour plus tips, health benefits, and opportunities for growth within the company.

Qualifications

• Counter/cashier experience in a front of house role.
• Strong hospitality background with a passion for cookies.
• Engaging and welcoming communication skills.

Responsibilities

• Take ownership of counter aesthetics at the cafe.
• Greet guests and communicate seasonal specials.
• Navigate the POS system to ring up orders.
• Maintain a clean and organized counter space.
• Investigate and resolve guest concerns.

Skills

Hospitality skills

Engaging communication

Adaptability

Teamwork

Barista experience

Tools

Toast POS system

Job description

Maman - Counter Server

maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods including their famous nutty chocolate chip cookie, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they\'re able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.

We’re looking for a counter to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, are always ready to lend a helping hand to a colleague and you don’t take yourself too seriously. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You are able to speak authentically about who we are, and every item on our food and beverage menu. You will be based at any of the maman locations. If one is particularly close to home, let us know when you come in for an interview and we will do our best to accommodate!

What you’ll do

• Take ownership of the cafe spaces’ counter aesthetics

• Greet guests upon entering our storefronts and successfully communicate seasonal specials, encourage guests to try our best selling items, etc.

• Navigate the Toast POS system to accurately ring up customers\' orders

• Keep a clean and organized counter space

• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability

• Maintain safety standards while adhering to maman’s policies and procedures

• Investigate and resolve any guest concerns

• Assist with re-stocking at the end of your shift – team work is the best work, set your colleagues up for success

• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests

What we\'re looking for

• You have counter/cashier experience & are an experienced front of house professional with a sweet tooth for cookies

• You have engaging and welcoming communication skills & presence

• Hospitality is your passion, you make a point of keeping up with the latest industry trends

• Quality, aesthetics & top notch customer experience is a non-negotiable for you

• You make people feel good—your team and guests alike

• You work positively and collaboratively to achieve the highest standards of delivery

• You learn quickly, multi-tasking comes naturally to you, and you are able to adapt to maman’s unique culture

• Smart, no ego, upbeat, friendly, & efficiency oriented

• Work a flexible schedule that will include weekends, holidays, and special events

• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way

• Big plus if you have barista experience!

What\'s in it for you

• Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand

• Competitive salary, healthcare, & sweet employee perks for always going the extra mile and living our values

• Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work

• Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible

• Flexible scheduling

• Health insurance (medical, vision, dental) for eligible team members

Compensation

$10 - 14 per hour + tips

Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out.

We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer.

Thank you for your interest in maman and we look forward to chatting with all of you cookie monsters!