Counter Service

maman | westport; Westport (CT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Healthcare

Opportunities for growth

Job summary

maman | westport is seeking a counter service professional who is passionate about food and customer service. The role involves greeting guests, managing counter aesthetics, and providing an exceptional customer experience. Ideal candidates should have counter experience, engaging communication skills, and a passion for hospitality. Benefits include a competitive salary, healthcare, and growth opportunities within a fast-growing company. Join maman to help create memorable experiences for every customer.

Qualifications

• You have counter/cashier experience and are an experienced front-of-house professional.
• Hospitality is your passion and you keep up with the latest industry trends.
• You work positively and collaboratively to achieve high standards of delivery.

Responsibilities

• Take ownership of the cafe spaces’ counter aesthetics.
• Greet guests and communicate seasonal specials.
• Navigate the Toast POS system to accurately ring up orders.
• Keep a clean and organized counter space.
• Investigate and resolve guest concerns.

Skills

Counter/cashier experience

Engaging communication skills

Hospitality passion

Teamwork

Adaptability

Barista experience

Tools

Toast POS system

Job description

Overview

maman is a French bakery, café and leading lifestyle brand founded in 2014 by Elisa Marshall and Benjamin Sormonte, with locations across North America and Canada. Inspired by family traditions and the highest quality ingredients, maman offers a selection of baked goods, coffee, fresh breakfast, and lunch options, spanning from hearty salads and sandwiches to savory quiches. In addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. From baby showers and birthday parties to engagements, they help celebrate customers and make new memories. In September 2021, maman released a cookbook by the founders.

We’re looking for a counter service professional to join our team. Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, enjoy working as part of a team, and are always ready to lend a helping hand to a colleague. In this role, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You’ll be able to speak authentically about who we are and every item on our food and beverage menu.

What you’ll do

• Take ownership of the cafe spaces’ counter aesthetics
• Greet guests upon entering our storefronts and communicate seasonal specials, encourage guests to try our best selling items
• Navigate the Toast POS system to accurately ring up customers' orders
• Keep a clean and organized counter space
• Make decisions based on ensuring satisfaction for the guests, the team and the company while maximizing profitability
• Maintain safety standards while adhering to maman’s policies and procedures
• Investigate and resolve any guest concerns
• Assist with re-stocking at the end of your shift – teamwork is the best work, set your colleagues up for success
• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – know their order and tailor service accordingly

What we’re looking for

• You have counter/cashier experience and are an experienced front-of-house professional
• You have engaging and welcoming communication skills and presence
• Hospitality is your passion, and you keep up with the latest industry trends
• Quality, aesthetics and top-notch customer experience are non-negotiable for you
• You work positively and collaboratively to achieve high standards of delivery
• You learn quickly, multitask well, and adapt to maman’s unique culture
• Upbeat, friendly, and efficiency oriented
• Work a flexible schedule that includes weekends, holidays, and special events
• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way
• Big plus if you have barista experience

What’s in it for you

• Join a fast-growing company committed to not just serving the best cookies and coffees but building a national brand
• Competitive salary, healthcare, and sweet perks for going the extra mile and living our values
• Training to get you settled into your role and opportunities to broaden your skill set
• Great opportunity to progress with maman; internal mobility and growth will be encouraged when possible

Keep in mind that maman is growing and developing every day. We all do a little bit of everything and like to roll our sleeves up and help a colleague out.

We are looking for awesome, hard-working people now who are all about creating the most memorable experience for every single maman customer.