Counter Salesperson /warehouse Teammate

Hajoca Corporation in; Leesburg (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive starting wage

Paid vacation, holidays, and personal

Generous medical and dental coverage

Pension program

Job summary

Hajoca Corporation in Leesburg, VA is seeking a Counter Salesperson/Warehouse Teammate to assist customers at the counter and in the warehouse, process orders, and help maintain a clean, safe, and well-organized Profit Center.

The role requires 1+ years in customer service or counter sales and 1 year in warehouse receiving. Strong English communication and knowledge of products are essential for success in this position.

Qualifications

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• 1 year warehouse receiving and material handling experience.
• Knowledge of products sold in the Profit Center.
• Read, write, speak, and understand English.

Responsibilities

• Assist customers at the counter and in the warehouse.
• Process cash sales and returns per policy.
• Fill sales orders and ensure accurate pricing and availability.
• Maintain clean, organized counter and warehouse areas and safe handling of merchandise.

Skills

Customer service

Counter sales

Verbal communication

Active listening

Tools

Forklift operation

Order processing systems

Job description

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Salesperson/Warehouse Teammate.

About the Counter Sales Role:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attractand retain customers.
• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About the Warehouse Role:

• Be responsible for counting, verifying, and receiving incoming vendor shipments and customer return material.
• Stock and maintain the warehouse; and pick, document, and pack customer orders in accordance with Company policy and procedure.
• Act with a high attention to detail to ensure the highest levels of customer satisfaction.
• Handle all shipping discrepancies per procedures or forward appropriate paperwork to designated employee to handle.

• Identify nonstock, special-order material, and damaged material and store in proper warehouse locations.
• Complete necessary documentation for customer shipments delivered via third-party carrier.
• Load and unload trucks, operate warehouse forklift and other material handling equipment safely.
• Inform immediate supervisor of stock depletions, count discrepancies, or damaged/defective/nonsaleable merchandise that could impact customer service levels.
• Ensure security and controls are in place and upheld to protect Profit Center assets.

• Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues.
• Assist co-workers in servicing customers.

• Perform all job functions in accordance with the company’s Safety Standards.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• 1 year warehouse receiving and material handling experience

• Knowledge of products sold in the Profit Center

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.

• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.
• Be able to learn and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.

The benefits of working with us:

• Competitive starting wage with guaranteed yearly raise
• Paid vacation, holidays, and personal time
• Generous medical and dental coverage
• Pension program

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status.Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.