Counter Sales Specialist: Service, Sales & Relationships

Hajoca Corporation in; Madison (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Hajoca Corporation in Madison, WI is seeking an outgoing Counter Salesperson who thrives on delivering excellent customer service and building lasting relationships with customers.

You will assist customers, process and fill sales orders at the counter, maintain neat displays, and work with the Profit Center team to meet revenue goals. Strong communication and product knowledge are essential for success in this role.

Qualifications

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.
• Outstanding customer service, verbal communication, and listening skills.

Responsibilities

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Counter sales

Verbal communication

Active listening

Relationship building

Job description

Hajoca Corporation in Madison, WI is seeking an outgoing Counter Salesperson who thrives on delivering excellent customer service and building lasting relationships with customers.

You will assist customers, process and fill sales orders at the counter, maintain neat displays, and work with the Profit Center team to meet revenue goals. Strong communication and product knowledge are essential for success in this role.