Counter Sales Representative - MA

The Kendall Group; Wilmington (DE); On-site; USD 32,000 - 52,000; Full time

Job summary

The Kendall Group in Delaware is seeking a Counter Sales Representative to promote products and develop business. The role focuses on providing prompt, friendly service in-person and over the phone, with opportunities to contribute to sales growth and profitability.

The position requires strong communication, basic math, and the ability to multitask in a fast-paced environment. Training and safety emphasis are part of the role, with responsibilities including inventory support and customer

Qualifications

• Entry level role; basic math and reasoning skills.
• HS diploma or GED required.
• Ability to multi-task and prioritize work to maximize accuracy and efficiency.
• Excellent oral and written communication skills.

Responsibilities

• Sell company products and services by gathering customer needs, quoting, and processing orders.
• Promote sales growth through add-ons and promotions.
• Build positive relationships with customers and provide product information.
• Participate in training to grow in the role.
• Assist customers with loading products into their vehicle.
• Replenish inventory in the counter area.
• Assist with inventory counts and order picking.
• Operate forklifts and pallet jacks safely as required.
• Uphold Kendall Group policies and standards.
• General housekeeping and support as needed.

Skills

Service Excellence

Results Oriented

Accountability

Teamwork

Safety Conscious

Active Listening

Communication

Multi-tasking

Customer Service

Education

High school diploma or GED

Tools

Barcode scanner

Printer

Warehouse equipment

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Counter Sales Manager, the Counter Sales Representative is a key member of the Kendall Electric sales team. This position is responsible for promoting and developing business. The individual continually contributes to sales growth and profitability by providing prompt, friendly and professional service to customers in-person and over the phone.

Exciting work you will do

The essential duties and responsibilities of the Counter Sales Representative position will consist of, but are not limited to, the following:

• Sell company products and services to customers visiting or calling into the branch by gathering information about their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products in a fast-paced multi-tasking environment


• Promote sales growth, which includes, but is not limited to:
  
  
  
  • Promoting add-on sales and vendor promotions
  
  
  • Promoting Counter Days
  
  
  
  


• Create positive relationships with customers, clarify customer's understanding of products and services; answering questions; and offering relevant information


• Participate in relevant training to keep current with opportunities to grow and excel within the role


• Assist customers with loading product into their vehicle


• Replenish inventory in the counter area


• Pick counter orders


• Participate in inventory cycle counts, as directed


• Safely operate stand-up and/or sit-down forklifts, manual pallet jacks, to lift and transport material


• Maintain quality service by adhering to Kendall Group policies, procedures, and standards


• General housekeeping


• Perform other duties as assigned

Competencies you possess

• Service Excellence


• Results, Action Oriented


• Accountability and Responsibility


• Teamwork and collaboration


• Safety Conscious


• Understanding others, Listening

What you'll need

• Work Experience:Entry Level


• Education:High school diploma or GED


• Analytics/Computer Skills:Ability to use standard office equipment, including but not limited to computerized bar code scanner, printer, and standard warehouse equipment/tools/machines/vehicles; basic math and reasoning skills


• Organization Skills:Ability to multi-task and prioritize work to maximize accuracy and efficiency


• Cross-functional skills:Ability to work effectively with the distribution center and sales teams


• Communication Skills:Excellent oral and written communication skills. Ability to communicate well with all levels of the organization


• Physical, Mental and Visual Skills:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  
  
  
  • Ability to see/sit/stand/walk/talk and hear
  
  
  • Ability to lift/move/carry up to 50lbs
  
  
  • Ability to be on your feet for 8 hours a day
  
  
  • Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
  
  
  
  

• Physical Environment:While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is that of a fabrication/warehouse environment; exposure to moving equipment

Qualifications we prefer but don't require

• Work Experience:General working knowledge electrical products; previous counter sales experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.