Counter Sales Representative - MA

The Kendall Group, Inc.; Seven Stars (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group is a leading supplier of electrical and industrial products, and Kendall Electric is hiring a Counter Sales Representative. You will assist customers in-person and by phone, quote prices, and process orders with prompt, friendly service.

This entry-level role emphasizes sales growth, cross-selling, and strong communication. You will help with loading goods, inventory tasks, and safety compliance in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Basic math and reasoning skills.
• Ability to use barcode scanner and standard office equipment.

Responsibilities

• Sell Kendall Group products to customers visiting or calling in, gathering information and quoting prices.
• Promote add-on sales and vendor promotions to grow sales.
• Create positive relationships with customers and handle questions about products and services.
• Assist customers with loading product into their vehicle and replenish counter inventory.
• Prepare orders, participate in inventory counts, and operate forklifts/pallet jacks safely when needed.
• Perform general housekeeping and adhere to Kendall Group policies.

Skills

Service Excellence

Results

Action Oriented

Accountability & Responsibility

Teamwork & Collaboration

Safety Conscious

Understanding Others

Education

High school diploma or GED

Tools

Barcode scanner

Printer

Warehouse equipment

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Counter Sales Manager, the Counter Sales Representative is a key member of the Kendall Electric sales team. This position is responsible for promoting and developing business. The individual continually contributes to sales growth and profitability by providing prompt, friendly and professional service to customers in-person and over the phone.Exciting work you will do:The essential duties and responsibilities of the Counter Sales Representative position will consist of, but are not limited to, the following:Sell company products and services to customers visiting or calling into the branch by gathering information about their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products in a fast-paced multi-tasking environmentPromote sales growth, which includes, but is not limited to:Promoting add-on sales and vendor promotionsPromoting Counter DaysCreate positive relationships with customers, clarify customer's understanding of products and services; answering questions; and offering relevant informationParticipate in relevant training to keep current with opportunities to grow and excel within the roleAssist customers with loading product into their vehicleReplenish inventory in the counter areaPick counter ordersParticipate in inventory cycle counts, as directedSafely operate stand-up and/or sit-down forklifts, manual pallet jacks, to lift and transport materialMaintain quality service by adhering to Kendall Group policies, procedures, and standardsGeneral housekeepingPerform other duties as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationSafety ConsciousUnderstanding others, ListeningWhat you’ll need:Work Experience: Entry LevelEducation: High school diploma or GEDAnalytics/Computer Skills: Ability to use standard office equipment, including but not limited to computerized bar code scanner, printer, and standard warehouse equipment/tools/machines/vehicles; basic math and reasoning skillsOrganization Skills: Ability to multi-task and prioritize work to maximize accuracy and efficiencyCross-functional skills: Ability to work effectively with the distribution center and sales teamsCommunication Skills: Excellent oral and written communication skills. Ability to communicate well with all levels of the organizationPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.Ability to see/sit/stand/walk/talk and hearAbility to lift/move/carry up to 50lbsAbility to be on your feet for 8 hours a dayAbility to climb stairs and step ladders, bend, stoop, crouch, and kneelPhysical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is that of a fabrication/warehouse environment; exposure to moving equipmentQualifications we prefer but don’t require:Work Experience: General working knowledge electrical products; previous counter sales experienceThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.