Counter Sales Representative

The Kendall Group; Petoskey (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

The Kendall Group is hiring a Counter Sales Representative in Michigan to support sales growth and award-winning customer service for walk-in and phone customers. You will assist with product recommendations, quotations, and order processing, while potentially helping in the warehouse and during local deliveries.

The role emphasizes safety, teamwork, and reliability, with training and ongoing support. Prior forklift experience is a plus, and you will operate in a fast-paced, hands-on environment.

Qualifications

• Entry-level role requiring basic communication and customer service skills.
• High school diploma or GED required; valid driving license may be needed.
• Ability to lift and move items and operate standard warehouse equipment.

Responsibilities

• Sell company products and services to customers visiting or calling the location.
• Promote sales growth through add-on sales and promotions.
• Create positive relationships with customers and provide helpful information
• Assist in loading product into customers' vehicles and replenish inventory
• Participate in inventory cycle counts and support warehouse activities as needed
• Back-up delivery drivers if qualified and safety standards are followed

Skills

Service Excellence

Results oriented

Accountability

Teamwork

Safety Conscious

Active listening

Education

High school diploma or GED

Tools

Forklift operation

Barcode scanner

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Manager or Supervisor, the Counter Sales Representative is a key member of the sales team. This position is responsible for promoting and developing business. The individual continually contributes to sales growth and profitability by providing prompt, friendly and professional service to customers in-person and over the phone. Counter Sales Representatives may assist in the warehouse or with local deliveries.

Exciting work you will do:

• Sell company products and services to customers visiting or calling into the location by gathering information about their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products in a fast-paced multi-tasking environment


• Promote sales growth, which includes, but is not limited to:


• Promoting add-on sales and vendor promotions


• Promoting Counter Days


• Create positive relationships with customers by clarifying customer's understanding of products and services and offering relevant, helpful information


• Participate in relevant training to keep current with opportunities to grow and excel within the role


• Assist customers with loading product into their vehicle


• Replenish inventory in the counter area


• Pick counter orders


• Participate in inventory cycle counts, as directed


• Assist in warehouse activities as needed


• Back-up delivery drivers as needed and if qualified


• Safely operate stand-up and/or sit-down forklifts, manual pallet jacks, to lift and transport material


• Maintain quality service by adhering to Kendall Group policies, procedures, and standards


• Participate in ongoing general housekeeping


• Perform other duties as assigned

Competencies you possess:

• Service Excellence


• Results, Action Oriented


• Accountability and Responsibility


• Teamwork and collaboration


• Safety Conscious


• Understanding others, Listening

What you'll need:

• Work Experience:Entry-level


• Education:High school diploma or GED


• Licenses/Certifications:If required to drive, the below licenses will need to be obtained upon hire:
  
  
  
  • Driver's License with appropriate state licensing and clean driving record
  
  
  • Must be able to pass a DOT Medical Exam and obtain a 1- Year Card (Paid for by The Kendall Group)
  
  
  
  


• Analytics/Computer Skills:Ability to use standard office equipment, including but not limited to computerized bar code scanner, printer, and standard warehouse equipment/tools/machines/vehicles; basic math and reasoning skills


• Organization Skills:Ability to multi-task and prioritize work to maximize accuracy and efficiency


• Cross-functional skills:Ability to work effectively with the distribution center and sales teams


• Communication Skills:Excellent oral and written communication skills. Ability to communicate well with all levels of the organization


• Physical, Mental and Visual Skills:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  
  
  
  • Ability to see/sit/stand/walk/talk and hear
  
  
  • Ability to lift/move/carry up to 50lbs
  
  
  • Ability to stand for 8 hours a day
  
  
  • Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
  
  
  
  


• Physical Environment:While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is that of a fabrication/warehouse environment; exposure to moving equipment

Qualifications we prefer but don't require:

• Work Experience:General working knowledge electrical products; 1-year previous counter sales experience; forklift experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.