Counter Sales Representative - Kendall Electric

The Kendall Group, Inc.; Tuscaloosa (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

The Kendall Group, Inc. in Alabama is hiring a Counter Sales Representative to promote products at the counter and via phone. You will understand customer needs, quote prices, and process orders while delivering friendly, prompt service.

This role may involve stock replenishment, loading assistance, and occasional warehouse duties. Prior counter sales experience is helpful, and you must be able to lift up to 50 lbs.

Qualifications

• Entry-level position; training provided.
• Education: High school diploma or GED.
• Must pass DOT medical exam and obtain 1-year DOT card.
• Ability to lift up to 50 lbs and stand for extended periods.
• Excellent verbal and written communication.
• Strong customer service and sales skills.

Responsibilities

• Sell company products and services to customers visiting or calling in, including quoting, soliciting orders, and suggesting add-ons.
• Promote sales growth through add-ons and promotions.
• Build positive relationships by clarifying product knowledge and benefits to customers.
• Participate in relevant training to stay current and excel in the role.
• Assist customers with loading products into their vehicle.
• Replenish inventory in the counter area and pick counter orders.
• Participate in inventory cycle counts and warehouse activities as needed.
• Back-up delivery drivers if qualified.
• Safely operate stand-up and/or sit-down forklifts and pallet jacks.
• Maintain adherence to Kendall Group policies and standards.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Multi-tasking

Teamwork

Education

High school diploma or GED

Tools

Barcode scanner

Pallet jack

Forklift

Job description

Role Summary

Reporting to the Manager or Supervisor, the Counter Sales Representative is a key member of the sales team. This position is responsible for promoting and developing business. The individual continually contributes to sales growth and profitability by providing prompt, friendly and professional service to customers in-person and over the phone. Counter Sales Representatives may assist in the warehouse or with local deliveries.

Responsibilities

• Sell company products and services to customers visiting or calling into the location by gathering information about their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products in a fast-paced multi-tasking environment.


• Promote sales growth, which includes, but is not limited to: 1) Promoting add-on sales and vendor promotions, 2) Promoting Counter Days.


• Create positive relationships with customers by clarifying customer’s understanding of products and services and offering relevant, helpful information.


• Participate in relevant training to keep current with opportunities to grow and excel within the role.


• Assist customers with loading product into their vehicle.


• Replenish inventory in the counter area.


• Pick counter orders.


• Participate in inventory cycle counts, as directed.


• Assist in warehouse activities as needed.


• Back-up delivery drivers as needed and if qualified.


• Safely operate stand-up and/or sit-down forklifts, manual pallet jacks, to lift and transport material.


• Maintain quality service by adhering to Kendall Group policies, procedures, and standards.


• Perform other duties as assigned.

Competencies

• Service Excellence


• Results


• Action Oriented


• Accountability and Responsibility


• Teamwork and collaboration


• Safety Conscious


• Understanding others, Listening

What you’ll need

• Work Experience: Entry-level


• Education: High school diploma or GED


• Licenses/Certifications:
  
  
  
  • Driver’s License with appropriate state licensing and clean driving record if required to drive.
  
  
  • Must be able to pass a DOT Medical Exam and obtain a 1-year Card (Paid for by The Kendall Group).
  
  
  
  


• Analytics/Computer Skills: Ability to use standard office equipment, including but not limited to computerized barcode scanner, printer, and standard warehouse equipment/tools/machines/vehicles; basic math and reasoning skills.


• Organization Skills: Ability to multi-task and prioritize work to maximize accuracy and efficiency.


• Cross-functional Skills: Ability to work effectively with the distribution center and sales teams.


• Communication Skills: Excellent oral and written communication skills. Ability to communicate well with all levels of the organization.


• Physical, Mental and Visual Skills:
  
  
  
  • Ability to see/sit/stand/walk/talk and hear.
  
  
  • Ability to lift/move/carry up to 50lbs.
  
  
  • Ability to stand for 8 hours a day.
  
  
  • Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel.
  
  
  
  

Physical Environment

While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is that of a fabrication/warehouse environment; exposure to moving equipment.

Preferred Qualifications

• General working knowledge of electrical products.


• 1-year previous counter sales experience.


• Forklift experience.

EEO Statement

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.