Counter Sales Representative

Professional Contractor Supply; Milwaukee (WI); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short & Long-Term Disability

Life Insurance

Vacation

Sick Leave

Employee Assistance Program

Identity Guard

Legal Assistance

Pet Insurance

Volunteer Time Off

Paid Parental Leave

401(k)

Job summary

Professional Contractor Supply is seeking a Counter Sales Representative for our Las Vegas storefront. You will be the face of our showroom, assisting customers, preparing quotes, and recommending products from leading brands.

The role demands customer focus, effective communication, and the ability to process orders and maintain showroom displays. We offer a competitive wage and benefits package, including Medical, Dental, Vision, Disability, Life Insurance, 401(k), vacation, and more.

Qualifications

• Must have product knowledge in the construction industry with preferred suppliers such as: Bosch, DeWalt, Greenlee, Rigid, Milwaukee, Makita, and Panasonic.
• Must be familiar with product line displays, the Company showroom, and able to demonstrate features and uses of product applications.
• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, well organized.
• Able to comprehend and carry out detailed instructions.
• Able to work independently and use effective problem-solving skills.
• Professional appearance and demeanor.
• Intermediate to expert in using NetSuite.
• May be required to work Saturdays.
• Some travel required; less than 10%.

Responsibilities

• Sell and service customers, providing pricing and product application information.
• Make inside sales generation priority #1 by taking phone/fax orders and providing delivery information.
• Prepare quotes and follow up as required in a timely fashion. Service Outside Sales staff as required. Provide timely feedback and “heads up” on large quotes.
• Input all orders into sales order entry system in a timely fashion.
• Communicate honestly and succinctly with the purchasing department.
• Maintain day to day customer relations and service duties.
• Maintain computer records as needed for orders.
• Keep supervisors apprised of customer issues as warranted.
• Assist other Inside sales staff when needed.
• Handle special orders, will call, non-stock items, returned merchandise, back orders and warranty claims in accordance with Company policy.
• Keep catalogs and price lists current and up-to-date. Inform customers of promotions and quantity price discounts. Answer questions regarding product applications.
• Coordinate marketing and advertising efforts with internal marketing team and external partners.
• Make cold calls with vendor representatives to sell new products or introduce new product lines.
• Keep supervisors advised of competitive products and prices.
• Assist in new employee orientation and training at the Counter.
• Provide customers with product samples and catalogs.
• Arrange direct delivery and installation of products and equipment.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Assist with the company’s inventory management program when required.
• Actively and enthusiastically participate in team initiatives. Weekly walkthrough of showroom to review products, catalogs, and updated information from vendors is required.
• Participate in regular training sessions to understand new merchandise, improve sales skills, and attend meetings as required by management.
• Strive to improve product knowledge by participating in online Evergreen courses, getting with local factory reps or requesting additional education in writing to manager.
• Adhere to all company policies, including safety and core values, which are of the utmost importance to the organization. Exercise and promote safe behaviors and show unyielding support of programs, rules, and policies regarding safety.
• Protect and maintain confidentiality of company trade secrets and other confidential proprietary information including, without limitation, operations methods, customer information and sales data.
• Assist in sorting and placing merchandise in proper stock areas.
• Assist with pulling orders.
• Assist in maintaining a neat and orderly showroom.
• Maintains punctuality and regular and reliable attendance
• Collaborate and communicate effectively with other team members
• Protect and maintain confidentiality of company trade secrets and other confidential or proprietary information including, without limitation, operations methods, customer information, and sales data
• Complete projects and assignments on time
• Attend department meetings and training as requested.
• Complete other related duties assigned by supervisor and/or department management

Skills

Product knowledge

Customer service

Communication skills

Detail-oriented

Independence

Professional appearance

NetSuite

Saturday availability

Travel - <10%

Education

High school diploma or equivalent

Job description

Professional Contractor Supply is one of the fastest-growing industrial tool and supply companies in the country, with roots in the industry since 1987. PCS is passionate about providing the best construction supplies at the most competitive prices, with a world-class customer service philosophy.

Our success is built on the dedication, skill, and passion of our team members - and we\'re proud to be Great Place to Work certified, a recognition of our positive, inclusive, and supportive workplace culture. We\'re looking for talented people to come build a career with us! If you\'re eager to learn, innovate, and contribute to our shared vision, we want to hear from you.

Join our team as a Counter Sales Representative!

Do you know your way around construction tools and enjoy helping customers find the right solution? PCS is looking for a customer-focused Counter Sales Representative for their Las Vegas storefront! In this role, you\'ll be the face of our showroom, assisting customers, preparing quotes, and recommending products from industry leading brands. If you thrive in fast-paced environments and are passionate about building relationships, apply today!

What We Have to Offer You: We have a competitive wage and benefit package that includes Medical, Dental, Vision, Short & Long-Term Disability, Life Insurance, Vacation, Sick Leave, Employee Assistance Program, Identity Guard, Legal Assistance, Pet Insurance, Volunteer Time Off, Paid Parental Leave, and a 401(k) plan.

Essential Functions/Job Responsibilities

• Sell and service customers, providing pricing and product application information.
• Make inside sales generation priority #1 by taking phone/fax orders and providing delivery information.
• Prepare quotes and follow up as required in a timely fashion. Service Outside Sales staff as required. Provide timely feedback and “heads up” on large quotes.
• Input all orders into sales order entry system in a timely fashion.
• Communicate honestly and succinctly with the purchasing department.
• Maintain day to day customer relations and service duties.
• Maintain computer records as needed for orders.
• Keep supervisors apprised of customer issues as warranted.
• Assist other Inside sales staff when needed.
• Handle special orders, will call, non-stock items, returned merchandise, back orders and warranty claims in accordance with Company policy.
• Keep catalogs and price lists current and up-to-date. Inform customers of promotions and quantity price discounts. Answer questions regarding product applications.
• Coordinate marketing and advertising efforts with internal marketing team and external partners.
• Make cold calls with vendor representatives to sell new products or introduce new product lines.
• Keep supervisors advised of competitive products and prices.
• Assist in new employee orientation and training at the Counter.
• Provide customers with product samples and catalogs.
• Arrange direct delivery and installation of products and equipment.
• Answer customers\' questions about products, prices, availability, product uses, and credit terms.
• Assist with the company\’s inventory management program when required.
• Actively and enthusiastically participate in team initiatives. Weekly walkthrough of showroom to review products, catalogs, and updated information from vendors is required.
• Participate in regular training sessions to understand new merchandise, improve sales skills, and attend meetings as required by management.
• Strive to improve product knowledge by participating in online Evergreen courses, getting with local factory reps or requesting additional education in writing to manager.
• Adhere to all company policies, including safety and core values, which are of the utmost importance to the organization. Exercise and promote safe behaviors and show unyielding support of programs, rules, and policies regarding safety.
• Protect and maintain confidentiality of company trade secrets and other confidential proprietary information including, without limitation, operations methods, customer information and sales data.
• Assist in sorting and placing merchandise in proper stock areas.
• Assist with pulling orders.
• Assist in maintaining a neat and orderly showroom.
• Maintains punctuality and regular and reliable attendance
• Collaborate and communicate effectively with other team members
• Protect and maintain confidentiality of company trade secrets and other confidential or proprietary information including, without limitation, operations methods, customer information, and sales data
• Complete projects and assignments on time
• Attend department meetings and training as requested.
• Complete other related duties assigned by supervisor and/or department management

Skills/Requirements:

• Must have product knowledge in the construction industry with preferred suppliers such as: Bosch, DeWalt, Greenlee, Rigid, Milwaukee, Makita, and Panasonic.
• Must be familiar with product line displays, the Company showroom, and able to demonstrate features and uses of product applications.
• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, well organized.
• Able to comprehend and carry out detailed instructions.
• Able to work independently and use effective problem-solving skills.
• Professional appearance and demeanor.
• Intermediate to expert in using NetSuite.
• May be required to work Saturdays.
• Some travel required; less than 10%.

Education:

• High school diploma or equivalent.

Employment Type: Full-time, onsite

Salary: $23.50 - $28.20 per hour based on background and experience

Professional Contractor Supply is an Equal Opportunity Employer and Drug Free workplace. Background check and drug screening are required prior to employment.

PCS is one of the fastest-growing industrial tool and supply companies in the country, with roots in the industry since 1987. PCS is passionate about providing the best construction supplies at the most competitive prices, with a world-class customer service philosophy.

• Provide World Class Customer service by exceeding customer expectations, outperforming our competition by fostering enduring, long-term relationships
• Provide our Shareholders with a fair and reasonable return on their investment
• Provide a safe work environment where honesty, integrity, trust, and respect can flourish
• Provide our employees with opportunities for personal, professional, and financial growth
• Foster an environment that promotes a healthy personal and professional life balance

Our employees are our most important asset.

Employee benefits are one way we show our commitment to you and your family\'s well being

We are committed to the training and development of our team. We believe learning should be a continuous process and it\'s our goal to provide our team with a variety of opportunities to enhance their personal and professional development.

At Professional Contractor Supply, we pride ourselves on cultivating a positive and inclusive team culture that values collaboration, growth, and recognition. Regular team-building events strengthen connections across departments, foster trust, and encourage creative problem-solving in a fun, engaging environment. Beyond these activities, we also host employee events that celebrate key company milestones and individual achievements, whether it\'s reaching a sales goal or recognizing team members who go above and beyond. These celebrations not only boost morale but also reinforce our shared commitment to success and continuous improvement. Together, we create a workplace where every win is shared, and every team member feels valued.

Giving Back to the Community

Our commitment to Corporate Social Responsibility is fostered through The George Mano Mantis Foundation, Inc.

The Story:

The George Mano Mantis Foundation was chartered in 2000. Founded upon the kindness and opportunities granted to us that have led to our success, this Nevada Nonprofit Corporation has been organized for the primary purpose of making contributions that benefit impoverished children and families in Southern Nevada.

Who We Help:

• Sleep In Heavenly Peace
• Candlelighters Childhood Cancer Foundation
• CARE Complex
• Ronald McDonald House
• Three Square Food Bank
• National Breast Cancer Foundation
• Movember Foundation
• Safe Nest

Our employees have spoken! Our company culture is amazing and our Great Place to Work Certification proves it.

FAQS

What benefits do you offer?

PCS has a competitive benefits program which includes the following:

Medical, Dental, Vision, 401k plan which includes a safe harbor match, Company paid short term and long term disability, and Company paid life/AD&D insurance.

What is the Salary?

PCS salaries are competitive within the industry. Salaries vary based on the role, please click on the job posting for specific salary information.

Who Are We?

We are committed to the training and development of our team. We believe learning should be a continuous process and it\'s our goal to provide our team with a variety of opportunities to enhance their personal and professional development.