Counter Sales Representative

NEFCO; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Job summary

Total Tool, a NEFCO company, is seeking a Counter Sales Representative in Louisville, KY to help customers in-person and over the phone. You will build relationships across electrical, mechanical, and construction industries while coordinating with Outside Sales and processing quotes and orders.

The role emphasizes customer service, motivation, teamwork, and ongoing training to stay current with products and industry trends.

Qualifications

• Minimum of 2 years of previous customer service experience.
• A desire to grow your career with an industry-leading company.
• Highly Motivated
• Detail-oriented
• Ability to thrive in a team environment.
• Strong computer skills and ability to learn new software.

Responsibilities

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry
• Provide each customer with knowledgeable and excellent service both in person and over the phone
• Process quotes and orders for customers
• Work in coordination with Outside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends

Skills

Customer service

Team player

Detail-oriented

Job description

Counter Sales Representative

Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across the country. With 70+ locations nationwide, continued branch openings, and significant investment in our people and operations, NEFCO is growing faster than ever and creating outstanding opportunities for motivated people who want to grow with us. In 2025, NEFCO was officially certified as a Great Place to Work®.

Description

As a Counter Sales Representative for Total Tool, you’ll be on the front lines of our retail sales operation—helping customers, solving problems, and setting the stage for future growth in sales. This role is ideal for someone looking to build a long-term career in a customer-driven, fast-paced industry.

What You Will Do

Responsibilities include, but are not limited to:

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry
• Provide each customer with knowledgeable and excellent service both in person and over the phone
• Process quotes and orders for customers
• Work in coordination with Outside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends

Schedule

Monday-Friday, 7am-4pm or 8am-5pm.

What You Will Need To Succeed

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

• Minimum of 2 years of previous customer service experience
• A desire to grow your career with an industry-leading company
• Highly Motivated
• Detail-oriented
• Ability to thrive in a team environment
• Strong computer skills and ability to learn new software

Benefits

We care about our people. That’s why we offer a competitive benefits package designed to support your health, well-being, and future:

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Voluntary life insurance options
• Paid Parental Leave Options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development opportunities
• Safety Shoe Reimbursement

Physical Requirements

• Ability to stand on a hard surface for extended periods of time
• Ability to lift 50lbs on a daily basis
• The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.