Counter Sales - Billings

Tacoma Screw Products; Billings (MT); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Full benefits package

100% medical, dental, vision premiums

401K with company match

Life insurance & disability

Paid holidays

Personal days

Vacation accrual after one year

Employee assistance program

Job summary

Tacoma Screw Products in Billings, MT is seeking a customer-focused Counter Sales Associate for our Billings store. You’ll help customers find fasteners, hardware, tools, and shop supplies, and process orders in a fast-paced retail setting.

We offer a robust benefits package, including 100% premiums covered for medical, dental, and vision after 90 days, plus 401K with a 3% company match, paid holidays, and vacation accrual after one year.

Qualifications

• Education: High School Diploma or GED required.
• Experience: At least one year of retail experience, preferably in an industrial setting.
• Communication: Strong verbal and written communication skills.
• Technical: Basic computer literacy to process orders and manage inventory.
• Math and organization: Ability to calculate pricing and manage multiple customer needs.
• Teamwork and independence: Able to work both independently and in a team.
• Self-motivation: Proactive and customer-focused mindset.

Responsibilities

• Assist walk-in and telephone customers with product inquiries, special requests, and pricing.
• Identify customer needs, clarify specifications, and locate or retrieve products.
• Finalize transactions and assist with product shipments when necessary.
• Build and maintain positive relationships with new and existing customers.
• Promote company products and services to drive additional sales.
• Maintain a clean, organized, and professional storefront.
• Represent Tacoma Screw Products as a pillar of customer service.

Skills

Retail experience

Customer service

Verbal and written communication

Basic math

Teamwork and independence

Self-motivation

Education

High School Diploma or GED

Job description

Tacoma Screw Products is a distribution company that has beensupplying industrial supplies, fasteners, and tools to contractors,businesses—both small and large—and individual retail customers since 1946.

We serve a unique mix of wholesale and retail customers, which allowsus to operate outside of traditional “retail hours.” We are closed onnights, Sundays, and holidays, giving our employees a better work-life balance.

At Tacoma Screw Products, we take pride in our team, our stores, andour extensive product knowledge. Customer service is our toppriority—because our people are what make us great!

This position will be located at our Billings Store;

Compensation & Schedule:

• Full-Time: 40 hours per week.
• Starting Pay: $20 per hour.
• Pay Range: $20 - $24 per hour
• Annual Bonus: Discretionary year-end bonus.

We believe in taking care of our team, which is why we offer arobust benefits package designed to support yourhealth, financial future, and work-life balance.
After 90 days of employment, employees are eligible toparticipate in the following benefit programs:

Fully Covered Health Benefits

We invest in your health by covering 100% of premiums forMedical, Dental, and Vision insurance for you and youreligible dependents. Meaning there are no payrolldeductions from employee’s paychecks to cover insurance premiums.

Financial & Insurance Protection

• 401K with a 3% Company Match – Helping you plan for the futurewith employer contributions.
• Company-Paid Life Insurance, AD&D, & Long-Term disability – Providing security and peace of mind at no cost to you.

Time Off & Work-Life Balance

We recognize the importance of rest and personal time. Our time-offbenefits include:

• 7 Paid Holidays, plus Half Days on Christmas Eve & New Year’s Eve
• 5 Paid Personal Days during your first year
• Vacation Accrual Begins After One Year,

Employee Assistance & Support

• Employee Assistance Program (EAP) – Confidential support forpersonal and professional challenges.

The job posting highlights the most critical responsibilities andrequirements of the job; this is not all inclusive. There may beadditional tasks, responsibilities, and qualifications for this job.

Tacoma Screw Products is an Equal Opportunity Employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation,gender identity, national origin, protected veteran status,disability, or age.

If you are an individual with a disability and need a reasonableaccommodation in the application or hiring process, please contactHuman Resources at 253-572-3444 or [e-mail]

Job Description:

We are seeking a customer-focused and driven Counter SalesAssociate who thrives in a fast-paced environment and enjoyshelping customers find the right products for their needs. Our idealcandidate is detail-oriented, eager to learn, and alwayslooking to expand their product knowledgeand customer relationships!

A Day in the Life:

As a Counter Sales Associate, you will be the firstpoint of contact for customers, assisting them in selecting, applying,and purchasing a wide range of fasteners, industrial hardware,tools, and maintenance and shop supplies. You will serve avariety of industries, including transportation, heavyequipment, maintenance and repair departments, sand/gravel pits, andmachine shops. This role is ideal for someone who enjoysproblem-solving, working with people, and providing excellent customerservice in a fast-paced environment.

Key Responsibilities:

• Assist walk-in and telephone customers with product inquiries,special requests, and pricing.
• Identify customer needs, clarify product specifications, andlocate or retrieve products.
• Finalize transactions and assist with product shipments when necessary.
• Build and maintain positive relationships with new and existing customers.
• Promote company products and services to drive additional sales.
• Maintain a clean, organized, and professional storefront.
• Represent TSP as a pillar of the Tacoma Screw way!

Experience and Skills:

Required Skills & Experience:

• Education: High School Diploma or GED required .
• Experience: At least one year of retailexperience, preferably in an industrial setting.
• Communication: Strong verbal and writtencommunication skills.
• Technical Skills: Basic computer literacy toprocess orders and manage inventory.
• Math & Organization: Ability to calculatepricing and manage multiple customer needs efficiently.
• Teamwork & Independence: Must be able to workboth independently and collaboratively in a team setting.
• Self-Motivation: A proactive and customer-focused mindset.

Physical Requirements:

• Position requires;
• Lifting and moving objects up to 50lb and performing physicaldemands of stocking and order fulfillment.
• Performing repetitive movements throughout the shift includingbut not limited to, bending, reaching, and lifting.
• Standing and walking for extended periods.
• Unloading freight, stocking shelves, and handling inventory.
• Work in an environment that requires maintaining a consistentand often fast pace including quickly retrieving orders.
• Frequent use of computer/keyboard and phone work.