Counter Sales Associate/Warehouse

Bosch-HomeComfort; Melbourne (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Premium health coverage

401(k) with generous matching

Ample paid time off

Job summary

Bosch-HomeComfort located in Melbourne, Florida, is seeking a Counter Sales Agent to enhance customer experience while managing orders and customer relationships. This role requires 2-4 years of customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

You will be responsible for entering orders, managing customer interactions, and collaborating with various departments to ensure a seamless operation. Bosch offers a competitive salary and a benefits package designed to support your well-being.

Qualifications

• 2-4 years of customer service experience.
• Strong interpersonal and decision-making skills.
• Ability to work in a high-volume environment.

Responsibilities

• Manage customer relationships and enhance the customer experience.
• Enter customer orders and look up parts.
• Promote and support sales promotions.

Skills

Customer service experience

Interpersonal skills

Decision-making skills

Effective communication

Analytical skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

The counter sales agent deals directly with our customers on a daily basis to ensure they have a positive experience. As a member of the branch team, this will primarily be accomplished through the selling of the breadth of our products, taking customer orders, following up on existing orders, looking up and ordering parts while providing excellent customer service. This position will regularly be asked to support other branch activities to ensure its success. This may include, but not limited to, helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/products, may include using a forklift, inventory management, safety, and other duties as required.

As the daily face of the company to our customers, it is imperative to ensure they have a positive experience, while maintain our safety, quality, and other policies and standards.

• As a part of the branch team positively engage in our Zero Harm culture. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
  • Ensure incidents, near-misses, and unsafe conditions are properly reported, and eliminated in a timely manner.
  • Ensure your PPE compliance and as a member of a team, help other do the same.
• As a part of branch team delight our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture.
• Manage customer relationships and enhance the customer experience.
• Engage in supporting and maintaining the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
• Communicate daily with customers via phone, fax, e‑mail, or in person.
• Enter customer orders, look up parts, parts research, and warranties.
• Promote and support sales promotions.
• Collaborate with regional sales force and other field staff to deliver premier customer service.
• Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
• Research and resolve customer issues and complaints.
• Provide regular communication with our customers to scheduled dates and backorder status of product.
• Research and processes credit and return requests.
• Perform daily maintenance to customer orders to ensure timely delivery based on customer demand.
• Assist in shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
• Oversee pricing and margins on orders and make appropriate adjustments when warranted.
• Other duties as directed.

Qualifications

• 2‑4 years of customer service experience.
• High School diploma or equivalent combined education and experience.
• Strong interpersonal, customer relationship and decision‑making skills.
• Effective and professional communication and organization skills.
• Ability to work effectively as a member of a team in a high‑volume fast‑paced environment.
• Strong analytical skills.
• Proficiency in Windows and Microsoft Office software is a plus.
• HVAC industry experience preferred including warehouse and forklift operations.

Additional Information

*Bosch adheres to Federal, State, and Local laws regarding drug‑testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well‑being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!