Counter Sales Associate - Building Materials

QXO; Irondale (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k with employer match

Health insurance

HSA/FSA accounts

Paid time off

Paid holidays

Life and disability insurance

Pet insurance

Travel assist

Identity protection

EAP

Wellness programs

Job summary

QXO is seeking a Counter Sales Associate to deliver outstanding customer service while driving at-the-counter sales. You will assist contractors, homeowners, and DIY customers with product selection, pricing, and basic technical questions.

Responsibilities include processing sales transactions at the POS, maintaining accurate inventory, stocking merchandise, and supporting store operations. This role requires strong product knowledge and team collaboration.

Qualifications

• High school diploma or GED required.
• 1–3 years of retail or counter sales experience preferred.
• Lumber, building materials knowledge strongly preferred.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Basic to intermediate computer skills, including POS systems and inventory software.
• Ability to multitask in a fast-paced, customer-focused environment.

Responsibilities

• Provide exceptional customer service by creating a welcoming, professional, and solution-oriented environment for every guest, including greeting and acknowledging all customers promptly.
• Assist customers with product selection, order entry, pricing, availability, and basic technical questions using strong product knowledge and problem-solving skills.
• Maintain working knowledge of current products, vendor offerings, promotions, special orders, and seasonal merchandise.
• Accurately process sales transactions, returns, credits, and payments through the POS system while maintaining proper cash handling and media accountability.
• Support merchandising standards by assisting with product displays, signage, pricing accuracy, store cleanliness, and organization of sales areas.
• Receive, stock, rotate, and replenish merchandise while monitoring inventory levels and reporting discrepancies or shortages.
• Follow all company policies and procedures related to safety, loss prevention, pricing, and inventory control.
• Communicate customer feedback, special requests, and service issues to store management in a timely and professional manner.
• Work collaboratively with yard staff, delivery teams, and management to ensure accurate order fulfillment and smooth daily operations.
• Perform other duties as assigned to support store operations and customer satisfaction.

Skills

Customer service

Retail sales

Product knowledge

POS systems

Inventory management

Communication

Education

High school diploma or GED

Tools

POS systems

Inventory software

Job description

QXO is seeking a Counter Sales Associate to deliver outstanding customer service while driving at-the-counter sales. You will assist contractors, homeowners, and DIY customers with product selection, pricing, and basic technical questions.

Responsibilities include processing sales transactions at the POS, maintaining accurate inventory, stocking merchandise, and supporting store operations. This role requires strong product knowledge and team collaboration.